Stephanie Weston
Athens,Tennessee
Summary
Highly ethical, professional and motivated with demonstrated communication, team-oriented and managerial skills. Compassionate, conscientious, and diplomatic in sensitive situations, and able to work under pressure and in stressful situations. Innovative and solution-oriented with the ability to incorporate knowledge of court procedures and law. Self-discipline, resourceful and productive in multitasking. Focused on quality and maintaining the integrity of the company's mission. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Operations assistant
National Linen
08.2006
PCA
Sagility Health
09.2023 - Current
- Responded, resolved and followed up on customer service issues
- Provided emotional support to patients and their families during difficult times
- Delivered exceptional customer service to bolster strong relationships and build positive experiences
- Documented, researched and resolved customer service issues
- Engaged customers with service-oriented strategies and upbeat personality
- Managed metrics, performance criteria and procedures to improve customer service
- Gathered customer feedback to evaluate product offering and service experience
- Trained team members in correct procedures and successful customer service strategies.
Cut and Edge
Adient
04.2023 - Current
- Inspected finished products for defects and made necessary adjustments to ensure accuracy
- Reviewed work orders daily and prioritized projects based on deadlines or production needs
- Measured and marked materials before cutting to ensure precise cuts were made every time
- Maintained clean and organized workspace, adhering to company safety standards
- Communicated regularly with supervisors regarding updates on project statuses or any potential issues.
Call center/Remote
Sitel
08.2020 - 04.2023
- Collaborated with other supervisors to identify trends and develop strategies for improving overall call center operations
- Created positive work environment that fostered teamwork, motivation, and high levels of job satisfaction among employees
- Conducted regular performance reviews and provided feedback to improve agent performance
- Managed team of call center agents to ensure efficient and effective customer support
- Provided backup support by taking calls during high-volume periods or when staffing levels were low due to absences or attrition
- Addressed employee concerns or conflicts through active listening, mediation, and problem-solving techniques.
Operations/Pack cell
E and E Manufacturing
03.2015 - 05.2020
- Contributed to successful quality control initiatives and implemented new strategies to improve employee work
- Recognized outstanding contributions from individual team members
- Coordinated with other departments to streamline processes
- Ensured all team members adhered to company policies and procedures
- Managed team members and delegated tasks effectively
- Provided regular feedback to team members on their performance
- Escalated safety and quality issues to initiate remedial action
- Onboarded new hires and mentored each side-by-side to build high-performing team
- Responded to and resolved employee relations issues expressed by team members
- Trained new employees and provided ongoing support.
Toe Seamstress
Crescent Sock Company
10.2013 - 03.2015
Toe Seamstress
HR Sources and Solutions
04.2013 - 10.2013
Retail/operations assistant
Goodwill
08.2011 - 03.2013
On-call store manager, Customer Service
Goodwill
06.2011 - 03.2013
Safety team
Goodwill
06.2011 - 03.2013
Data-entry
Goodwill
09.2010 - 03.2013
Operations assistant
Davidson/Textron
01.2002 - 04.2004
Day care teacher for ADD children
Education Station
02.2000 - 08.2001
Education
Medical and Billing Fundamentals -
Bachelor of Science (B.S.) - Industrial and Organization Psychology - Industrial And Organizational Psychology
University of Phoenix
Phoenix, ArizoniaAssociates of Criminal Justice Degree - Criminal Justice
Virginia College
Birmingham, AL08.2013
Skills
- Conflict resolution
- Continuing education
- Emotional support
- Behavioral Management
- Team collaboration
- Time management
- Empathy and Compassion
- Critical Thinking
Professional
Recruited employees in team-oriented environment. Screened and selected teams. Detected and upgraded problematic areas with team and serviced with encouragement and motivation, building strong team morale.
Certification
Medical and Billing fundamentals
Timeline
PCA
Sagility Health
09.2023 - Current
Cut and Edge
Adient
04.2023 - Current
Call center/Remote
Sitel
08.2020 - 04.2023
Operations/Pack cell
E and E Manufacturing
03.2015 - 05.2020
Toe Seamstress
Crescent Sock Company
10.2013 - 03.2015
Toe Seamstress
HR Sources and Solutions
04.2013 - 10.2013
Retail/operations assistant
Goodwill
08.2011 - 03.2013
On-call store manager, Customer Service
Goodwill
06.2011 - 03.2013
Safety team
Goodwill
06.2011 - 03.2013
Data-entry
Goodwill
09.2010 - 03.2013
Operations assistant
National Linen
08.2006
Operations assistant
Davidson/Textron
01.2002 - 04.2004
Day care teacher for ADD children
Education Station
02.2000 - 08.2001
Medical and Billing Fundamentals -
Bachelor of Science (B.S.) - Industrial and Organization Psychology - Industrial And Organizational Psychology
University of Phoenix
Associates of Criminal Justice Degree - Criminal Justice
Virginia College