Stephanie Wheeler

• Enhanced patient satisfaction by providing efficient and accurate optical services.
• Reduced wait times by effectively scheduling appointments and managing patient flow within the office.
• Increased sales by educating customers on lens options, frame styles, and overall eyewear benefits.
• Streamlined inventory management by organizing stock and maintaining accurate records of available products.
• Delivered exceptional customer service by addressing concerns promptly and professionally, ensuring customer loyalty.
• Ensured accuracy in billing practices by meticulously verifying insurance information for each patient encounter.
• Maintained a clean work environment by adhering to established hygiene standards during all phases of the optical process.
• Achieved high levels of customer satisfaction through personalized attention to individual needs during frame selection.
• Established a welcoming environment for patients by maintaining a professional appearance and demeanor throughout each workday.
• Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
• Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
• Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.

• Streamlined office procedures by implementing efficient filing systems and managing schedules.
• Enhanced team productivity with strong leadership, training, and support for all staff members.
• Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
• Implemented time-saving techniques to optimize administrative processes, increasing overall efficiency within the office.
• Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
• Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
• Provided exceptional customer service by responding promptly to inquiries from clients or stakeholders both in-person and via phone or email correspondence.
• Supported the Office Manager with various tasks such as preparing reports or presentations for executive-level meetings.
• Assisted in streamlining financial processes through the use of accounting software programs like QuickBooks.
• Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
• Transferred and directed phone calls, guests, and mail to correct staff members.

• Improved payroll accuracy by thoroughly reviewing timesheets and addressing discrepancies.
• Streamlined the payroll process for increased efficiency through implementing new software tools.
• Ensured compliance with federal, state, and local tax regulations by maintaining updated knowledge of laws and guidelines.
• Provided exceptional customer service by responding to employee inquiries regarding payslips, deductions, taxes, and benefits in a timely manner.
• Maintained confidentiality by securely storing sensitive employee information according to established data protection protocols.
• Contributed significantly to successful completion of year-end financial audits through diligent record keeping and attention to detail in reconciling accounts.
• Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
• Managed payroll data entry and processing for [Number] employees to comply with predetermined company guidelines.
• Calculated wages, deductions and bonuses in accordance with company policies.
• Performed data entry tasks and maintained accurate records of employee payroll information.
• Completed payroll accurately and timely to meet employee expectations.

Assisted owner with patient preparation, keeping patience calm and happy at all times. Helping with setting up and breaking down supplies daily and at each facility. Travel and scheduling.

• Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
• Strengthened client relationships through consistent follow-up communication and efficient problem resolution.

• Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
• Opening and closing of store.
• Keeping store stocked and ordering supplies
• Running Cash register and bank deposits