Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Assessments
Languages
Timeline
Generic

Stephanie Wheeler

Reno,NV

Summary

Pragmatic Assistant fulfills various tasks with enthusiasm. Detailed team player excels in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills. Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Amazon Delivery Driver

Myrtle Deliveries-Reno, NV
12.2023 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Mentored new hires, resulting in stronger staff development and increased productivity.

Server/Cashier

Hookava-Reno, NV
09.2021 - 10.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Front Desk Agent

Unifi Aviation-Reno, NV
12.2022 - 05.2023


  • Handled sensitive information with discretion while managing passport verification and immigration documentation tasks.
  • Participated in regular training sessions to stay updated on industry standards, regulatory changes, and company policies.
  • Provided product and service information to customers and identified upselling opportunities to maintain and increase income streams.
  • Addressed passenger inquiries regarding flight schedules, delays, or cancellations in a professional manner.
  • Provided current and accurate fare, schedule, reservations and flight arrival and departure information to customers.

Store Associate

Vail Resorts-South Lake Tahoe, CA
11.2020 - 02.2021
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Answered questions about store policies and addressed customer concerns.
  • Participated in training sessions to stay updated on product information and company policies.
  • Coordinated with other stores and locations to ensure product availability for promotions, optimizing sales opportunities.
  • Assisted at other resort locations when needed.

Night Auditor

Holiday Inn Express and Suites-Mason, OH
11.2019 - 03.2020
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
  • Set up buffet stations daily, displaying an appealing presentation of food items for guests to enjoy.

Cashier

PROPARK OF AMERICA-Reno, NV
03.2017 - 07.2019
  • Maintained detailed records of daily activities, incidents, and other relevant information for accurate reporting and analysis.
  • Provided exceptional customer service by promptly addressing visitor inquiries.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.

Education

DIPLOMA -

RENO HIGH SCHOOL
Reno, NV
06.2015

Skills

  • Valid Driver's License
  • Teamwork and Collaboration
  • Attention to Detail
  • Time Management
  • Complex Problem-Solving
  • Quality Assurance
  • Client Relationship Management
  • Documentation And Reporting
  • Fast Learner
  • Data Entry
  • Event Planning
  • Schedule and calendar management

Certification

Driver's License, 09/01/30

Additional Information

  • SKILLS
  • Customer-oriented
  • Active listening skills
  • Credit card transactions
  • Retail sales
  • POS Systems knowledge
  • Upselling techniques
  • Stocking
  • Merchandising
  • Skilled problem solving
  • Personable
  • Natural Leader
  • Employee Relations

Assessments

  • Supervisory skills: Motivating & assessing employees, Proficient, 02/01/21
  • Customer service, Proficient, 08/01/20
  • Sales skills, Proficient, 02/01/21

Languages

ASL
Limited Working

Timeline

Amazon Delivery Driver

Myrtle Deliveries-Reno, NV
12.2023 - Current

Front Desk Agent

Unifi Aviation-Reno, NV
12.2022 - 05.2023

Server/Cashier

Hookava-Reno, NV
09.2021 - 10.2023

Store Associate

Vail Resorts-South Lake Tahoe, CA
11.2020 - 02.2021

Night Auditor

Holiday Inn Express and Suites-Mason, OH
11.2019 - 03.2020

Cashier

PROPARK OF AMERICA-Reno, NV
03.2017 - 07.2019

DIPLOMA -

RENO HIGH SCHOOL

Similar Profiles

CREATE PROFILE
Stephanie Wheeler