Stephanie Whindleton
Palmyra,VA
Summary
Invested and empathetic social worker dedicated to forming trusting relationships and advocating for clients' best interests. Seeking to enhance the lives of individuals by providing support and advocacy through direct care and case management. Professional and experienced in working with clients to facilitate access to community resources, treatment, and assistance programs. Respectful, compassionate, and driven professional with an unwavering work ethic and a passion for helping others.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Director of Memory Care
Blake of Charlottesville
08.2024 - Current
- Adheres to resident Bill of Rights and promotes dignity and respect among all residents and caregivers
- Model's teamwork and consistently demonstrates professional and compassionate care.
- Assists in welcome and orientation of new residents to ensure admission documents are complete.
- Oversee monthly Memory Care calendar, ensuring all aspects of QSLM 'Walk with Me' program are used daily
- Ensures a structured daily activity program is implemented by Walk with Me Coordinator
- Recognize resident condition changes, report changes promptly to Director of Wellness, communicate changes and actions taken to family as appropriate, and notify physician according to company policy and procedures
- Delegates tasks to qualified staff according to state law and regulations
- Promotes residents' safety and implements a fall prevention plan
- Reports any suspected, alleged, and/or actual abuse, neglect, or exploitation according to company policy and state regulations
- Responsible for retaining 10 qualified staff for Memory Care while supervising, evaluating, and ensuring fair treatment of all staff
- Actively provides training, counseling, coaching, and performance improvement plans as necessary and according to company policy and procedures
- Performs daily rounds and physically goes into 41 apartments to ensure a clean environment and promote service excellence
- Utilizes the alert call software system daily to monitor employee response time to resident needs
- Develops and maintains positive working relationships with staff, residents, resident representatives, health care providers, and volunteers
- Conducts family meetings related to resident care and well-being
- Ensuring that QSL Management policies and procedures are followed while maintaining Federal, State, County, and City regulations
Medical Social Worker
Medi Home Hospice
08.2022 - 08.2024
- Provided psychosocial support and other social work services to hospice patients and their families in the inpatient unit and residential settings.
- Provided and completed psychosocial assessments, discharge planning, direct casework, and counseling services to patients and families.
- Demonstrated understanding and adherence to NASW Code of Ethics and related organizational policies, including confidentiality regarding patients, families, staff, and organization.
- Maintained and updated knowledge of community resources, particularly long-term care facilities.
- Developed strong, positive collaborative relationships with hospitals and long-term care facilities.
- Applied knowledge of emotional, social, and spiritual needs and responses to death and grief, including factors that indicate complicated grief and high survivor risk.
- Participated in providing support to staff and volunteers in coping with job-related stress.
- Assessed patient's support system for caregiver fatigue and provided resources when appropriate.
Inpatient Case Management-Intern
Sentara Martha Jefferson Hospital
04.2022 - 08.2022
- Followed a caseload of 10 complex patients in the hospital who required more hands-on attention and intensive follow-up for discharge planning needs
- Participated as an integral part of a multidisciplinary team to establish comprehensive and integrated care plans
- Involvement entails delivering clinical services and referrals to appropriate community resources and other professionals.
- Coordinated referrals to support services such as mental health counseling, housing assistance, or vocational training programs.
- Facilitated successful transitions for clients by guiding available resources and services.
Substance Abuse Case Manager
Valley Community Services Board
06.2019 - 02.2020
- Performed 25 regular assessments and reassessed to determine the needs for continued services at the appropriate level and treatment plan development.
- Developed 2 individualized treatment plans and monitored progress in achieving goals.
- Provided individualized intervention, assisted in accessing public benefits and information/referral regarding access to health wellness, and encouraged participation in educational opportunities such as support groups.
- Coordinated three individualized discharge plans to manage safe transition back into community and home environments.
- Assessed patients' risk factors and made referrals for further services.
- Maintained detailed records of patient progress, documentation of services, and case notes.
- Conducted in-home visits to provide supportive services.
- Assisted patients in accessing housing, financial assistance, and other community resources.
- Collaborated with healthcare providers to drive continuity of care.
- Provided crisis intervention services to individuals facing medical, emotional, and mental health challenges in a hospital setting.
- Worked with medical teams, patients, and families to implement effective treatment plans.
- Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
- Provided crisis intervention services when needed, collaborating with emergency responders or law enforcement as necessary.
- Developed strong rapport with clients, fostering trust and open communication for successful case management.
- Maintained thorough documentation of client interactions, assessments, and treatment plans to ensure accurate records for all cases.
- Provided follow-up supportive services to enrolled participants per program policies and procedures
- Coordinated, prepared, and maintained required documentation promptly and thoroughly
- Collaborated with multidisciplinary teams for comprehensive care, addressing clients' physical, mental, and emotional health needs.
- Reduced relapse rates by providing ongoing case management and coordinating access to relevant resources and services.
Family Services Specialist II
City of Charlottesville Department of Social Services
09.2017 - 05.2019
- Identified and reported signs and symptoms of violence, abuse, and neglect for immediate intervention and remediation.
- Increased family stability by providing crisis intervention and connecting them to appropriate community supports.
- Expedited permanency planning for children in foster care through diligent case management and effective collaboration with legal stakeholders.
- Enhanced case management through regularly monitoring, reviewing, and updating individualized service plans.
- Promoted community resources to families, assisting them in accessing necessary services for their specific needs.
- Conducted over 300 intake interviews and completed family assessments to understand client needs and discover issues that affect treatment.
- Ensured compliance with state regulations by maintaining accurate documentation and timely reporting for all cases managed.
- Assisted parents with appointment scheduling and transportation arrangements to maintain treatment plans.
- Maintained confidential records and documentation in the OASIS database.
- Demonstrated commitment to professional growth by attending relevant trainings, workshops, and conferences; continuously updating skills and knowledge within the family services field.
- Collaborated with multidisciplinary teams to address complex family situations and deliver comprehensive care.
- Safeguarded children's welfare through thorough risk assessments and timely interventions in high-risk cases.
- Attended and participated in staff meetings and training seminars.
- Facilitated successful reunification between children and their birth parents through consistent support and evidence-based interventions.
- Maximized client engagement through proactive outreach efforts, including home visits, phone calls, and written correspondence.
- Maintained detailed case histories, metrics, and reports to meet strict standards.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources, and connecting with other family support services.
- Contributed to court proceedings, advocating for the family's best interests and recommending balanced solutions.
- Assisted in securing stable housing options for homeless families through close collaboration with local housing agencies and organizations.
- Improved family well-being by assessing needs and connecting them with appropriate community resources.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Family Services Specialist I
Fluvanna Department of Social Services
08.2016 - 09.2017
- Identified and reported signs and symptoms of violence, abuse, and neglect for immediate intervention and remediation.
- Demonstrated commitment to professional growth by attending relevant trainings, workshops, and conferences; continuously updating skills and knowledge within the family services field.
- Conducted over 100 intake interviews and completed family assessments to understand client needs and discover issues that affect treatment.
- Increased family stability by providing crisis intervention and connecting them to appropriate community supports.
- Safeguarded children's welfare through thorough risk assessments and timely interventions in high-risk cases.
- Assisted parents with appointment scheduling and transportation arrangements to maintain treatment plans.
- Ensured compliance with state regulations by maintaining accurate documentation and timely reporting for all cases managed.
- Attended and participated in staff meetings and training seminars.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Maintained confidential records and documentation in the OASIS database.
Service Facilitator
Moms In Motion
04.2016 - 07.2017
- Facilitated communication between clients and other service providers.
- Championed a customer-centric culture within the team, emphasizing the importance of exceptional service quality and client satisfaction as key drivers of business success.
- Maintained detailed records of client interactions, ensuring consistency in service delivery across all touchpoints.
- Managed client caseloads, ensuring timely service delivery and maintaining high-quality standards.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Developed and maintained accurate records of programs and services.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently to complete all tasks within deadlines, demonstrating my ability to handle responsibilities effectively.
Social Work Intern
Western State Hospital
01.2015 - 05.2015
- Offered community resource guidance to 10 clients to meet family needs for assistance.
- Mediated between family members to facilitate conflict resolution and build healthy family relationships.
- Facilitated group therapy sessions, fostering supportive environments for open communication and personal growth.
- Collaborated with multidisciplinary teams to optimize client care and improve overall well-being.
- Managed caseload efficiently, prioritizing tasks and maintaining timely communication with clients, colleagues, and supervisors.
- Consulted with other professionals to gain insight and advice and build a strong network within an organization.
- Implemented evidence-based interventions to address diverse client needs, including mental health, addiction, trauma, and family dynamics.
- Responded to crises and emergency situations to provide immediate assistance to persons in need.
- Maintained detailed case notes, documenting progress towards goals and critical incidents for accurate reporting.
- Interviewed clients to assess needs and determine most suitable needs and services.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Utilized evidence-based practices to provide effective interventions for clients.
- Developed strong rapport with clients by establishing trust and maintaining open lines of communication throughout the internship experience.
- Supported families in addressing parenting challenges through education, resource connection, and skills training workshops.
- Coordinated referrals for specialized services, ensuring timely access to essential supports such as housing or medical care.
Education
Master of Social Work (MSW) - Integrated Practice
University of New England
Portland, ME01.2022
Bachelor of Social Work (BSW) -
Mary Baldwin University
Staunton, VA01.2015
Business Administration -
Piedmont Community College
Charlottesville, VA01.2009
Skills
- Strong Work Ethic
- Effective Communication
- Family Support
- Client Advocacy
- Person-centered approach
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Adaptability
- Multitasking Abilities
- Critical Thinking
Certification
- Certified Dementia Practitioner
- Certified Forensic Interviewer
References
Available upon request
CONFERENCE/TRAINING
- 2024, National Council of Certified Dementia Practitioners
- 2019, National Association for Alcoholism and Drug Abuse Counselors (NAADAC)-Conference
- 2018, Homicide Investigations Training
- 2017, ChildFirst Forensic Training
Languages
English
Native or Bilingual
Timeline
Director of Memory Care
Blake of Charlottesville
08.2024 - Current
Medical Social Worker
Medi Home Hospice
08.2022 - 08.2024
Inpatient Case Management-Intern
Sentara Martha Jefferson Hospital
04.2022 - 08.2022
Substance Abuse Case Manager
Valley Community Services Board
06.2019 - 02.2020
Family Services Specialist II
City of Charlottesville Department of Social Services
09.2017 - 05.2019
Family Services Specialist I
Fluvanna Department of Social Services
08.2016 - 09.2017
Service Facilitator
Moms In Motion
04.2016 - 07.2017
Social Work Intern
Western State Hospital
01.2015 - 05.2015
- Certified Dementia Practitioner
- Certified Forensic Interviewer
Master of Social Work (MSW) - Integrated Practice
University of New England
Bachelor of Social Work (BSW) -
Mary Baldwin University
Business Administration -
Piedmont Community College
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