STEPHANIE WHITE
Margate,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
MONAR AIR CONDINTIONING
09.2008 - Current
- Receive work orders for service calls, parts replacement
- Schedule future projects to technicians
- Collecting payments from service calls, installations, projects
- Prepare supplies for new unit installations
- Schedule residential and commercial maintenances
- Prepare maintenance contracts for commercial buildings
- Prepare invoices from vendors
- Organize payments from Quick books for vendors
- Creating forecast for future work, installs, projects.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
MEDICAL RECEPTIONIST
DR. KEITH KURLAND
01.2018 - 08.2018
- Scheduling procedures (MRI, CT, referrals)
- Collecting MRI, CT results
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Completed patient referrals to other medical specialists.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Printed prescription requests and queries in compliance with practice protocol.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
MEDICAL ASSISTANT
DR. VALENTINA BRADLEY
07.2013 - 08.2018
- Assist Doctor with cosmetic procedures
- I.E- fillers, Botox, sclerotherapy
- Wound care after procedures Suture removals after procedures
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
No Degree - Massage Therapy
Florida College of Natural Health
Pompano Beach, FLNo Degree - Medical Assisting
Sanford Brown Institute
Ft. Lauderdale11.2012
Skills
- Team Development
- Administrative Support
- Merchandise Orders and Exchanges
- Route Dispatch
- Money Handling Abilities
- Credit Card Payment Processing
- Multi-Line Phone Talent
- Documentation
- Typing Proficiency
- Calendaring
- Call Center Operations
- Critical Thinking
- Promotional Support
Timeline
MEDICAL RECEPTIONIST
DR. KEITH KURLAND
01.2018 - 08.2018
MEDICAL ASSISTANT
DR. VALENTINA BRADLEY
07.2013 - 08.2018
CUSTOMER SERVICE REPRESENTATIVE
MONAR AIR CONDINTIONING
09.2008 - Current
No Degree - Massage Therapy
Florida College of Natural Health
No Degree - Medical Assisting
Sanford Brown Institute
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