Summary
Overview
Work History
Education
Skills
Timeline
Volunteer
Stephanie White

Stephanie White

Marion,OH

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Customer-oriented General Manager with 13 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

12
12
years of professional experience

Work History

General Manager

Dominos's Pizza
Columbus, OH
05.2009 - 02.2021
  • Hire
  • Train
  • Invoices
  • Ordering
  • Scheduling
  • Cleaning
  • Preparing
  • Team building
  • Sales Building
  • Marketing
  • Daily Operations
  • Money management
  • Customer Services
  • Termination of employees
  • Food preparation
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Supervised employees through planning, assignments, and direction.
  • Administered employee discipline through verbal and written warnings.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Tracked monthly sales to generate reports for business development planning.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Guided management and supervisory staff to promote smooth operations.
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Led employee evaluations with constructive feedback to boost performance.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Developed service and sales strategies to improve retention and revenue.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Designed sales and service strategies to improve revenue and retention.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Oversaw product development initiatives from concept through completion stages.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Formed and sustained strategic relationships with clients.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Structured HR consulting services to support clients during organizational developments and changes.

Education

Associates in Sports Broadcasting, Radio And Television Communication And Broadcasting - Photographic, Film, And Video Technology

Ohio Media School Reynoldsburg Ohio
Reynoldsburg, OH
05-2023

Skills

  • Staff Supervision
  • P&L Management
  • Quality Management
  • Vendor Sourcing
  • Advertising and Marketing
  • Business Development
  • Schedule Management
  • Service Quality Improvement
  • Expense Control
  • Loss Control
  • Branding
  • Project Management
  • Workflow Planning
  • Operations
  • Sales Building
  • Operations Start-Up
  • Team Leadership
  • Staff Training
  • Troubleshooting Expertise
  • Marketing
  • Relationship Building
  • Supervision and Training
  • Sales Team Developmen Cost Control
  • Networking Abilities
  • Problem Resolution
  • Product Costing
  • Outsourcing
  • PC Competent
  • Process Improvements
  • Performance Improvement
  • Motivation
  • Administrative Skills
  • Vendor Relationships
  • Time Management
  • Training and Coaching
  • Budget Analysis
  • Budget Forecasts
  • Performance Improvements
  • Performance Analysis
  • Profit and Loss Accountability
  • Staff-Retention Programs
  • Strategic Planning
  • Proficient in [pos micr]
  • Purchasing and Planning
  • Customer Experiences
  • Budget Development
  • Performance Evaluations
  • Team Training and Development
  • Deadline-Oriented
  • Labor Cost Controls
  • Staff Development
  • Verbal and Written Communication
  • Team Player
  • Sales Planning and Implementation
  • Organizational Restructure and Change Leadership
  • Community Outreach
  • Training and Development
  • Staff Motivation
  • Employee Scheduling
  • Safety Assurance
  • Cost Control Strategies
  • Inventory Control
  • Staffing
  • Customer Relations
  • Team Oversight
  • Employee Development
  • Staff Supervision
  • Safety Protocol
  • Analytical Skills
  • Total Quality Control
  • Sales Analysis
  • Leadership and Team Building
  • Market Growth
  • Product Analysis
  • Leader
  • Top Talent Recruiting, Hiring, and Retention
  • Staff Management
  • Profit Generation
  • Sales Expertise
  • Cross-Training Team
  • New Business Development

Timeline

General Manager

Dominos's Pizza
05.2009 - 02.2021

Associates in Sports Broadcasting, Radio And Television Communication And Broadcasting - Photographic, Film, And Video Technology

Ohio Media School Reynoldsburg Ohio

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Stephanie White