Stephanie Whitehead
Springfield,MO
Summary
I am a high-performing leader and operations manager with over 10 years of experience in delivering successful improvements for business operations, and team development. I am a resourceful project manager and a compliance specialist with ability to thrive in a fast paced and changing environment. Results-driven manager accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Working knowledge of optimal practices and safety behaviors all employees
Overview
18
18
years of professional experience
Work History
Area Manager
Contract Datascan Inventory Service
07.2023 - 04.2024
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Transformed underperforming teams into productive, profitable teams.
Lead Teacher
OACAC Headstart
08.2022 - 07.2023
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
Customer Care Representative
Russel Cellular
11.2021 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
- Streamlined call response times for improved customer experience through effective communication techniques.
Area Recruiting Manager
RGIS Inventory Services
10.2020 - 05.2021
- Coordinated interview scheduling logistics between candidates and hiring managers, streamlining communication throughout the selection process.
- Increased employee retention rates through the implementation of effective onboarding programs and ongoing support for new hires.
- Collaborated with HR team to develop comprehensive compensation packages, ensuring competitiveness in the market.
- Enhanced candidate pool by implementing targeted recruiting strategies and networking with industry professionals.
District Manager
WIS International
02.2013 - 06.2020
- Used Ultipro software to process documents for new employees
- Hire, train, schedule, report payroll through WISE systems for staff of 50 to 100 people
- Managed day to day operations including assigning supervisor assignments
- Collaborated with staff to maximize customer satisfaction.
Teacher
DAEOC
06.2010 - 01.2013
- Identified and documented learning and achievements by reporting outcome and performance information and program adjustments used to boost comprehensions of 20 students ages 4 and 5 years of age
- Performed students background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs
- Established positive relationships with student’s parents and fellow teachers and school administrators.
Teacher
Masterson Elementary School
06.2006 - 06.2010
- Identified and documented learning and achievements by reporting outcome and performance information and program adjustments used to boost comprehensions of 20 to 30 students in First Grade
- Performed students background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs
- Established positive relationships with student’s parents and fellow teachers and school administrators.
Education
Bachelor of Science - Elementary Education
Southeast Missouri State University
Cape Girardeau, Mo05.2006
Skills
- Onboarding
- Orientation
- Training
- Team building and Positive motivation
- Employee scheduling and deployment
- Time Management and Administrative support
- Microsoft Office Efficient
- Staff Management
- Operations Management
- Relationship building and management
- Team Development
- Goals and performance
Timeline
Area Manager
Contract Datascan Inventory Service
07.2023 - 04.2024
Lead Teacher
OACAC Headstart
08.2022 - 07.2023
Customer Care Representative
Russel Cellular
11.2021 - 08.2022
Area Recruiting Manager
RGIS Inventory Services
10.2020 - 05.2021
District Manager
WIS International
02.2013 - 06.2020
Teacher
DAEOC
06.2010 - 01.2013
Teacher
Masterson Elementary School
06.2006 - 06.2010
Bachelor of Science - Elementary Education
Southeast Missouri State University
Similar Profiles
Mitch VillalvaMitch Villalva
District Manager at Contract Datascan Lp Inventory ScanningDistrict Manager at Contract Datascan Lp Inventory Scanning
Caleb WeeksCaleb Weeks
Inventory Specialist at WIS International Inventory ServiceInventory Specialist at WIS International Inventory Service
Michael FeldmanMichael Feldman
Inventory Supervisor at WIS International Inventory ServiceInventory Supervisor at WIS International Inventory Service
Sady PettySady Petty
Fresh Team Lead at WalmartFresh Team Lead at Walmart
Ngun ZingNgun Zing
Daycare Teacher at A Creative Start Learning CentersDaycare Teacher at A Creative Start Learning Centers