Stephanie Whitekettle

As my experience in this practice began with its inception, I was responsible for all implementation and development of practice policies, procedures and flow.

• Optimized organizational systems for payment collections, AP/AR, deposits and record-keeping.
• Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
• Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
• Helped established and grow a patient base of 6500 patients and 130-visit per week practice since opening.
• Assessed processes and procedures, complying with OSHA and HIPAA regulations.
• Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
• Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
• Proficiency in insurance verification, filing, tracing and application of payments
• Addressed and remedied all patient or team member issues.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Created and implemented organizational policies and procedures.
• Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
• Consulted with healthcare professionals on business decisions.
• Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
• Oversaw accounting, budgeting, and financial reporting.
• Assisted with regulatory issues such as compliance.
• Developed policies and procedures for effective practice management.
• Developed and maintained electronic record management systems to analyze and process data.
• Performed patient assessments and contributed to development of interdisciplinary care plans.
• Designed and maintained website and all advertising and promotion

Though I performed these duties beginning in February 2010, a certification was not required until June 2015.

• Performed electric muscle stimulation and mechanical traction.
• Directed patients to exam rooms, fielded questions and prepared for chiropractic examinations.
• Documented vital signs and health history for patients in clinic environments.
• Collected and documented patient medical information such as temperature, blood pressure and weight.
• Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
• Enhanced patient outcomes by providing knowledgeable education on procedures and other chiropractic instructions.
• Inputted patient data into office's computer system using Eclipse and checked all information for accuracy.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Prepared patients for X-rays
• Maintained detailed records of test results by entering data and patient information into computer.
• Liaised with patients and addressed inquiries, appointment requests and billing questions.
• Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
• Collected pertinent data and calculations to aid chiropractor with continuity of care.
• Sanitized, restocked and organized exam rooms and medical equipment.