Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Whitlock

Cookeville,TN

Summary

With over 18 years of customer service and sales expertise, honed at various businesses, I excel in driving customer satisfaction and retention. Proficient in CRM software and Microsoft applications, my strong multitasking abilities and keen attention to detail have consistently enhanced operational efficiency. My proactive, optimistic approach and excellent communication skills have been pivotal in resolving complex issues, fostering team collaboration, and identifying opportunities for growth.

Overview

18
18
years of professional experience

Work History

Account Manager

TACO Metals, INC
09.2021 - 11.2024
  • Served as the Customer Service Representative/ Account Manager for specific sport fishing customers such as West Marine, Bass Pro, HCB Yachts and Avalon
  • List of several duties include processing and updating customer orders, processing customer payments, return requests, return to vendor requests, email and phone communication maintained with customer, answering calls and emails from end consumer customers
  • Assisted Accounting department with payment processing and collections
  • Managed a high-volume workload while maintaining attention to detail
  • Consistently met company deadlines and followed all Customer Service policies and procedures
  • Maintained accurate records of all customer interactions using CRM software, Syspro, Microsoft applications and other various customer websites
  • Successfully resolved escalated issues, preventing potential loss of valuable customers
  • Established clear communication channels between customers and internal teams to include Sales, Marketing, Seating and Engineering, ensuring seamless project executions
  • Collaborated with Sales team to identify potential upsell opportunities

Student Accounts Specialist

Waldorf University
10.2014 - 05.2021
  • Collaborated regularly with cross-functional teams to address financial issues, improving overall efficiency
  • Resolved complex billing issues by working collaboratively with students and team members
  • Maintained accuracy in financial data entry by diligently reviewing transactions and correcting errors promptly
  • Contacted students to confirm and/or update enrollments
  • Processed student payments for enrollments, various fees, tuition adjustments and return of funds for course drop or withdrawal
  • Processed Financial Aid stipends and balanced accounts using multiple applications such as CampusNexus, Omega and Jenzebar (Waldorf University operating systems)
  • Submitted and rejected enrollments for students and employees of Waldorf University
  • Issued returns via credit card, paper check and ACH
  • Point of contact for 1098-T inquiries and tax questions

Sales Associate

David's Gallery
09.2016 - 11.2019
  • Handled cash transactions efficiently while adhering to company cash handling policies
  • Built relationships with customers to encourage repeat business
  • Managed returns, exchanges and refunds in accordance with store policy
  • Assisted/processed paperwork for tattoo and piercing appointments
  • Restocking and organizing apparel and accessories
  • Opening and closing managerial duties

Stock Lead Manager

American Eagle Outfitters
09.2013 - 12.2014
  • Held several job titles while working at company including Stock Associate, Stock Lead and Stock Manager
  • Improved inventory accuracy by conducting regular stock audits and maintaining organized storage areas
  • Expedited customer service inquiries regarding product availability, pricing or shipment status through effective communication skills
  • Scanning/processing incoming and outgoing shipments/notated any discrepancies
  • Stockroom organization
  • Stocking sales floor with new or existing merchandise
  • Attended weekly manager meetings to review any upcoming sales or deadlines, review areas of improvement and discuss key focus points for upcoming week
  • Floor set changes
  • Opening and closing procedures

Retail Sales Associate

Cato Corporation
10.2006 - 07.2013
  • Held several titles within company including Sales Associate, 2nd Assistant Manager, 1st Assistant Manager and Store Manager (three different locations in TN.: Sparta, Cookeville and Lebanon)
  • Created schedule and set attainable goals for store associates and myself while a Store Manager
  • Completed weekly markdowns on apparel and accessories
  • Processed weekly merchandise shipments
  • Opening and closing procedures for all positions
  • Assisted with yearly inventory completion
  • Greeted customers and helped with product questions, selections, and purchases
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers
  • Handled transactions, returns and exchanges professionally, resolving customer issues while adhering to company policies and procedures

Server

Olive Garden
01.2009 - 08.2010
  • Served food and beverages promptly with focused attention to customer needs
  • Worked with POS system to place orders, manage bills, and handle complimentary items
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
  • Stocking server section and maintaining cleanliness each shift
  • Opening and closing duties
  • Spoke about menu items confidently and knowledgeably
  • Provided training to other servers

Education

High School Diploma -

Cookeville High School
Cookeville, TN
05-2006

Skills

  • 18 years of customer service experience and sales background
  • 6 1/2 years of accounting experience and data entry
  • Proficient in Microsoft Word, Excel and PowerPoint, Syspro, CRM and CampusNexus
  • Excellent oral and written communication skills
  • Ability to multitask with a strong work ethic and attention to detail
  • Adapts to change quickly with an eagerness to learn new skills

Timeline

Account Manager

TACO Metals, INC
09.2021 - 11.2024

Sales Associate

David's Gallery
09.2016 - 11.2019

Student Accounts Specialist

Waldorf University
10.2014 - 05.2021

Stock Lead Manager

American Eagle Outfitters
09.2013 - 12.2014

Server

Olive Garden
01.2009 - 08.2010

Retail Sales Associate

Cato Corporation
10.2006 - 07.2013

High School Diploma -

Cookeville High School

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