Stephanie Whitlock
Stratford,CT
Summary
Accomplished Retail Store Manager at CVS HEALTH CORPORATION, adept in team leadership and profit and loss management. Excelled in fostering employee performance and efficiency, significantly exceeding sales goals. Skilled in inventory control and problem-solving, I promoted a collaborative environment, enhancing customer satisfaction and operational success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Retail Store Manager, RX
CVS HEALTH CORPORATION
03.2023 - Current
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Retail Store Manager, RX
CVS HEALTH CORPORATION
09.2016 - 03.2023
- Successful relocation of small scale independent pharmacy acquisition to new build freestanding CVS.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
Store Manager in Training
CVS HEALTH CORPORATION
03.2016 - 09.2016
- Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
- Developed strong customer relationships through attentive service and proactive resolution of concerns, resulting in increased customer satisfaction.
- Regularly analyzed sales data to identify areas of opportunity for improvement in product offerings or operational efficiency adjustments.
Assistant Store Manager
CVS HEALTH CORPORATION
02.2015 - 03.2016
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Shift Supervisor, Rx
CVS HEALTH CORPORATION
01.2007 - 02.2015
- Demonstrated strong leadership skills by motivating employees to perform their best, leading by example in providing excellent customer service and maintaining professional conduct.
- Improved customer satisfaction with prompt and accurate prescription services, maintaining a professional demeanor at all times.
- Contributed to sales growth by promoting store products, seasonal items, and loyalty programs to customers during their visits.
Store Associate, RX
CVS HEALTH CORPORATION
12.2005 - 01.2007
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
Education
No Degree - Social Work
Eastern Connecticut State University
Willimantic, CTSkills
- Strong multi-tasking
- Problem-solving
- Profit and loss management
- Inventory management
- Team leadership
- Hiring and training
Certification
Certified Pharmacy Technician
Timeline
Retail Store Manager, RX
CVS HEALTH CORPORATION
03.2023 - Current
Retail Store Manager, RX
CVS HEALTH CORPORATION
09.2016 - 03.2023
Store Manager in Training
CVS HEALTH CORPORATION
03.2016 - 09.2016
Assistant Store Manager
CVS HEALTH CORPORATION
02.2015 - 03.2016
Shift Supervisor, Rx
CVS HEALTH CORPORATION
01.2007 - 02.2015
Store Associate, RX
CVS HEALTH CORPORATION
12.2005 - 01.2007
No Degree - Social Work
Eastern Connecticut State University
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