Stephanie Wierzba
Beavercreek,OH
Summary
Dynamic professional with a proven track record at Bd's Mongolian Grill, excelling in customer service and team collaboration. Skilled in reservations management and adept at creating a welcoming environment, significantly enhancing dining experiences. Demonstrates a strong ability to multitask and maintain professional appearance, driving positive outcomes and customer satisfaction. Highly experienced, known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
4
4
years of professional experience
Work History
Owner
According to Clover Crochet
06.2022 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Negotiated prices and services with customers and vendors to decrease expenses and increase profit.
- Managed day-to-day business operations.
- Have handled 10+ orders at one time
Host
Bd's Mongolian Grill
12.2023 - 05.2024
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Seated patrons based on guest preferences and seating availability.
Sales Associate
The Shoe Dept
10.2023 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Team Member
Noodles & Company
08.2022 - 04.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Crew Member
Mcdonalds
02.2021 - 06.2021
- Collaborated with team members to complete orders.
- Prepared products following restaurant, health, and safety standards and procedures.
- Operated cash register to ring up final bill and process various forms of payment.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
Education
Associate of Arts - Social Work
Sinclair Community College
Dayton, OH05.2027
High School Diploma -
Beavercreek High School
Beavercreek, OH05.2024
Skills
- Reservations Management
- Team Collaboration
- Telephone reception
- Customer Service
- Professional Appearance
- Multitasking proficiency
- Detail Oriented
- Inventory Restocking
- Payment Processing
- Product Sales
- Cleaning
- Complaint resolution
Timeline
Host
Bd's Mongolian Grill
12.2023 - 05.2024
Sales Associate
The Shoe Dept
10.2023 - 12.2023
Team Member
Noodles & Company
08.2022 - 04.2023
Owner
According to Clover Crochet
06.2022 - Current
Crew Member
Mcdonalds
02.2021 - 06.2021
Associate of Arts - Social Work
Sinclair Community College
High School Diploma -
Beavercreek High School
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