Stephanie Wiggins
Madison
Summary
Dynamic professional with extensive experience in educational support and customer service, notably at Madison City Schools. Proven ability to implement lesson plans and manage classroom behavior while fostering positive relationships. Skilled in time management and effective communication, ensuring a productive learning environment and exceptional client satisfaction.
Overview
27
27
years of professional experience
Work History
Paraprofessional Aide
Kelly Services
01.2022 - Current
- Assist students with assignments as needed
- Assist teachers in classroom as needed
Substitute Teacher
Madison City Schools
01.2015 - 01.2022
- Implement lesson plans of absent teachers
- Maintain proper learning environment in classroom
- Ensure instructional activities are carried out
- Assist students with assignments, if necessary
- Monitor classroom behavior
- Document classroom progress and behavior for the absent teacher
- Exhibit positive human relations skills
Inside Sales Representative
International Filing Company
01.2007 - 01.2009
- Placed and tracked orders
- Assisted clients with ordering custom filing products
- Maintained reliable customer service over phone and email
Customer Service Representative
Walgreens Customer Care Center
01.2004 - 01.2007
- Submitted prescription data in compliance with procedures and guidelines
- Processed new patient registration data into appropriate system
- Processed patient prescription requests in accordance with HIPAA guidelines
- Entered new prescription orders and refill orders for processing
- Used troubleshooting methods to obtain missing prescription information
- Interpreted SIG codes and other medical abbreviations
- Resolved data entry related exceptions
- Communicated with patients regarding prescriptions and other related issues
Customer Service Representative
West Corporation/DirecTV
01.2000 - 01.2001
- Provided customers with advanced technical support
- Resolved customer questions, concerns, and problems using various tools and technology
- Identified, tracked, and rendered issues for root cause eliminations
- Used troubleshooting methods to resolve issues that impacted customers
- Worked with Network Support and Information Technology Support to address and resolve issues
- Maintained proficiency in billing, rate plans, and features
Office Assistant
Ray Miller Buick GMC
01.1999 - 01.2000
- Processed warranty claims for customers
- Processed payroll for company employees
- Maintained accounts payable and accounts receivables
- Greeted customers, assisted customers with questions, and received payments
- Answered and directed phone calls from customers and took detailed messages
- Maintained and organized files and ensured that documentation was properly stored
Customer Service Assistant
Martin Industries
01.1999 - 01.2000
- Answered and directed phone calls and took detailed messages, if necessary
- Maintained and organized files and ensured that documentation was properly stored
- Placed and tracked orders
- Performed general office duties and ensured that daily tasks were completed effectively and efficiently
Education
Bachelor of Science - Business Administration
University of North Alabama
Florence12.1998
Skills
- Ability to effectively multi-task multiple projects
- Ability to collaborate with supervisors and team members
- Ability to work well individually, as a member of a team, or as a team lead
- Ability to understand and comply with policies and procedures
- Clerical support
- Helping students with special needs
References
References available upon request.
Timeline
Paraprofessional Aide
Kelly Services
01.2022 - Current
Substitute Teacher
Madison City Schools
01.2015 - 01.2022
Inside Sales Representative
International Filing Company
01.2007 - 01.2009
Customer Service Representative
Walgreens Customer Care Center
01.2004 - 01.2007
Customer Service Representative
West Corporation/DirecTV
01.2000 - 01.2001
Office Assistant
Ray Miller Buick GMC
01.1999 - 01.2000
Customer Service Assistant
Martin Industries
01.1999 - 01.2000
Bachelor of Science - Business Administration
University of North Alabama
Similar Profiles
Meghan LovellMeghan Lovell
Team Lead at Kelly ServicesTeam Lead at Kelly Services
Michelle BuchananMichelle Buchanan
Long-Term Substitute Teacher at Kelly ServicesLong-Term Substitute Teacher at Kelly Services
Charoy BentleyCharoy Bentley
Iss Supervisor at Kelly ServicesIss Supervisor at Kelly Services
Taylor PrejeanTaylor Prejean
Tech Support at Kelly ServicesTech Support at Kelly Services
MOFE AJENIFUJAMOFE AJENIFUJA
Culinary Assistant at Gordon Avenue Market (UW-Madison)Culinary Assistant at Gordon Avenue Market (UW-Madison)