Stephanie Wilkerson-Davis
Pittsburgh,PA
Summary
Versatile Front Desk Supervisor adept at managing guest expectations, hotel reputation and business needs. Effective multitasker and clear communicator with over 10 years in hospitality industry. Experience managing front desk team of guest service specialists.
Overview
5
5
years of professional experience
Work History
Front Desk Supervisor
Courtyard By Marriott UC
08.2021 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Maintained transaction security by verifying payment cards against identification.
- Passionate about learning and committed to continual improvement.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
Front Desk Ambassador
Renaissance Cleveland Hotel - Ambridge Hosp
05.2019 - 04.2020
- Strengthened relationships with repeat clients through attentive service tailored to their specific needs and preferences during each stay.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed financial transactions accurately, ensuring proper billing procedures were followed at all times.
Education
Associate of Science - Chemistry
Bidwell Training Center
Pittsburgh, PASkills
- Reservation Management
- Organizational expertise
- POS System Operation
- Exceptional communication
- Multitasking and Organization
- Customer service expertise
- Support Services
- Documentation and control
- Staff Development
Accomplishments
- Promoted from front desk clerk to front desk supervisor within one year of hire due to exceptional job performance.
- Supervised team of five staff members.
- Achieved Employee of the Year 2022
Timeline
Front Desk Supervisor
Courtyard By Marriott UC
08.2021 - Current
Front Desk Ambassador
Renaissance Cleveland Hotel - Ambridge Hosp
05.2019 - 04.2020
Associate of Science - Chemistry
Bidwell Training Center
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