Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Stephanie Wilkinson

Kingman,AZ

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience

Work History

Cosmetologist

Hot Locks and Nails
04.2021 - Current
  • Provide 7+ technical hair services, including cutting, coloring, highlights, color corrections, balayage, hair extensions, and special occasion hair styling
  • Restock workspace and inform management of necessary inventory in need of replacement
  • Cross-sell multiple brands and beauty categories ( makeup, skin, hair care, etc)
  • Researched latest trends in hair and makeup to stay updated on color, style, and technique.
  • Building long long lasting relationships with clientele.
  • Processed payments, entering sales in register for prompt customer service.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Answered phone calls and emails to schedule client appointments.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Developed new techniques to improve appearance of customer and provide different looks.
  • Educated clients on proper skin care techniques and ideal products suitable to needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Trained new cosmetologists on makeup and skincare products and techniques.
  • Increased revenue through effective customer service and inventory management.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Developed loyal following of clients by providing high-quality services.
  • Provided pre- and post-service consultations to accurately assess clients' needs.

Child Care Provider/Nanny

Private pary
02.2015 - 04.2019
  • Specific Dietary needs and allergies
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Engaged with children on age-appropriate level.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Assisted with light housekeeping duties as well as running errands.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
  • Administered basic first-aid and medication in emergency situations.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
  • Helped children complete homework assignments and school projects.
  • Identified warning signs of emotional and developmental problems in children.
  • Regularly traveled with family to help with vacation activities and childcare.
  • Coordinated playdates and outings to meet children's physical and social needs.
  • Transported children to and from school, medical appointments and extra-curricular activities.

Office Manager

Check Into Cash Loan Office
05.2011 - 03.2015
  • Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting product information and cancelling services
  • Training new employees on how to use system, data entry and organizing customer logs
  • Upselling and persuading customers to stay with the company
  • Provide technical support for clients on a wide range of company products.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Controlled finances to lower costs and keep business operating within budget.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Cashier / Waitress

TA Travel Centers of America
12.2009 - 06.2011
  • Customer service
  • Greet customers, present menus and make suggestions for preferences
  • Serving food, cleaning tables, and upselling
  • Complying with relevant health department rules and regulations
  • Practice safe food handling procedures.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Used POS system to enter orders, process payments and issue receipts.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Housekeeping / Front Desk

Quality Inn
01.2006 - 11.2009
  • Cleaning: vacuuming, sweeping, mopping, dusting, cleaning windows, and emptying trash cans
  • Sanitizing: sanitizing equipment and supplies
  • Making beds: changing linens and cleaning beds
  • Replenishing toiletries and towel dispensers
  • Ironing and laundry
  • Scheduling in advance for large groups of travelers over a weekend or nightly stay.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Stored guest valuables in safe and individual boxes for security.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Enforced policies and procedures to increase efficiency.
  • Trained new staff members in customer service techniques and hotel operations.
  • Coordinated with vendors for repair and maintenance of hotel.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Implemented marketing and promotional initiatives to increase occupancy.
  • Kept accounts in balance and ran daily reports to verify totals.

Nutritionist In Cafeteria

Kingman Regional Medical Center
03.2004 - 12.2006
  • Food preparations and delivery
  • Work one-on-one with patients and groups in nutrition improvements
  • Instruct patients in proper meal preparations and diet therapies
  • Educate long term health benefits of balanced diets
  • Promote low fat and low sodium diets to support patients health
  • Establish and maintain thorough nutritional records and information.
  • Produced clear and concise meal and exercise plans for clients based on specific dietary needs and medical requirements.
  • Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
  • Educated clients about long-term health benefits of balanced diets and exercise programs.
  • Monitored calorie count for individual patients in accordance with specific nutritional needs as specified by physicians.
  • Developed and prepared low-fat, low-cholesterol and chemical-free meals.
  • Collaborated with physicians and healthcare personnel to determine nutritional needs and diet restrictions of clients.
  • Documented clinical findings and entered pertinent health data for processing, recordkeeping, and use by other medical professionals.
  • Counseled clients on nutrition issues such as obesity, eating disorders, tube feeding management, failure to thrive and feeding dysfunction.
  • Managed multiple nutritional educational groups to increase client nutrition knowledge.
  • Provided medical nutrition therapy to individuals and groups with chronic illnesses.
  • Completed detailed nutritional assessments of each patient based on health history, medical conditions, and energy requirements.
  • Planned nutritious meal options for individuals with various health needs and conditions.

Education

Certificate - Hair Design And Nail Technician

All Beauty College Inc
Kingman, AZ
04.2021

High School Diploma -

Kingman High School
Kingman, AZ
05.2005

Skills

  • Teamwork
  • Ability to work under pressure
  • Inventory management
  • Hair Assessments
  • Acrylic nail application master
  • Active Listening
  • Product expertise
  • Client Education
  • Hair Coloring and Highlighting
  • Scheduling appointments
  • Makeup artistry
  • Licensed Cosmetologist

Hobbies and Interests

  • Softball
  • Hiking
  • Horseback riding

Timeline

Cosmetologist

Hot Locks and Nails
04.2021 - Current

Child Care Provider/Nanny

Private pary
02.2015 - 04.2019

Office Manager

Check Into Cash Loan Office
05.2011 - 03.2015

Cashier / Waitress

TA Travel Centers of America
12.2009 - 06.2011

Housekeeping / Front Desk

Quality Inn
01.2006 - 11.2009

Nutritionist In Cafeteria

Kingman Regional Medical Center
03.2004 - 12.2006

Certificate - Hair Design And Nail Technician

All Beauty College Inc

High School Diploma -

Kingman High School

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