Stephanie Wilkosz
Wisconsin Dells
Summary
Dedicated and results-driven professional committed to upholding high standards and ensuring quality control in all aspects of work. Wealth of experience in identifying and resolving quality issues through meticulous inspection processes and collaborative problem-solving. Reputation for reliability, adaptability, and strong analytical skills consistently contributing to successful outcomes.
Overview
20
20
years of professional experience
Work History
Deposit Quality Control Specialist
WCCU Credit Union
03.2021 - Current
Member Service Representative III
WCCU Credit Union
05.2014 - 03.2021
Universal Banker
BMO Harris Bank
02.2012 - 05.2014
- Running teller drawer, handling procedure, customer account maintenance, using Windows and DOS programs, Microsoft Word and Suites
- Customer Service, phone calls and organization
Service Rep
BMO Harris Bank
04.2010 - 02.2012
Reservations/Front Desk
Polynesian Hotel and Suites
06.2006 - 04.2010
- Tasks included answering phones, making reservations, answering guests questions, checking guests in and out
- Using DOS and Windows Programs and Microsoft Word
- I also worked in the gift shop, running a register, stocking and organizing the shelves
POS Cashier
Kohl’s Department Store
10.2008 - 06.2009
- Tasks included running cash register, counting down registers, keeping area around registers straightened and neat looking and assisting customers in applying for Kohl’s Cards
Shift Supervisor
Cold Stone Creamery
03.2005 - 06.2006
- Tasks included serving Ice Cream, clean up, running a cash register, counting down and making deposits
Education
High School Diploma -
Homeschool
Wisconsin Dells WiSkills
- Reliable
- Excellent written and oral communication skills
- Cooperative team player
- Strong problem solving skills
- Detail oriented
- Strong time management
- Regulatory compliance
- Attention to detail
Accomplishments
- Created an Account Review Process and Tracking Log to help determine where Account Opening errors are most prevalent.
- Serve as a Subject Matter Expert on most Member Service Department related programs and procedures.
- Designed and improved a number of forms, checklists, and procedures.
- Assisted in multiple conversions to new programs, including Symitar Quest and Meridinalink.
Timeline
Deposit Quality Control Specialist
WCCU Credit Union
03.2021 - Current
Member Service Representative III
WCCU Credit Union
05.2014 - 03.2021
Universal Banker
BMO Harris Bank
02.2012 - 05.2014
Service Rep
BMO Harris Bank
04.2010 - 02.2012
POS Cashier
Kohl’s Department Store
10.2008 - 06.2009
Reservations/Front Desk
Polynesian Hotel and Suites
06.2006 - 04.2010
Shift Supervisor
Cold Stone Creamery
03.2005 - 06.2006
High School Diploma -
Homeschool
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