Stephanie Williams

• Managed customer accounts to secure customer satisfaction and repeat business.
• Trained and mentored new sales representatives.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Used customer insights to develop innovative sales strategies to increase sales.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

• Operated vehicle safely in highly congested areas with no traffic violations.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Completed on-time deliveries by choosing best and most efficient routes.
• Expedited deliveries to meet customer deadlines and requirements.
• Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
• Inspected and maintained delivery vehicles regularly to keep in safe working order.
• Drove truck in urban and rural areas to expertly make high volume of deliveries.
• Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.

Removed damaged, out-of-code, not-in-set and discontinued items from displays.

• Updated pricing and signage to complete product displays and educate customers.
• Inspected merchandise for quality and arranged proper display location on floor.
• Monitored inventory levels and kept adequate stock in product displays on sales floor.
• Answered customer questions regarding store merchandise, department information, and pricing.
• Established strong vendor relationships to maintain and support business.
• Completed efficient store resets to prepare store for special promotions and seasonal updates.
• Monitored and replenished display inventory and restructured according to available stock.
• Collaborated with store managers to determine best placement for merchandise displays.
• Organized store merchandise racks by size, style, and color.
• Arranged consistent shelves, bins, and racks at 9 locations by following established planograms.

• Maintained clean and orderly work station.
• Checked customer identification for alcohol, cigarette, and lottery sales.
• Cleaned up gas and other spills in accordance with spill procedures.
• Processed fuel and merchandise transactions by operating POS system with accuracy.
• Built trustful relationships with customers to encourage return visits.
• Pumped gas for guests and took payments.
• Inspected fuel pumps and fuel tanks for proper operations and safety.
• Facilitated sales of services and goods.
• Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
• Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
• Followed safety protocols while working, avoiding accidents and injuries.
• Removed safety hazards, soiled items, and trash from customer areas.
• Confirmed excellent customer service by quickly resolving customer concerns.
• Refilled automobiles and vehicles with appropriate levels of fluids and lubricants.