Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Williams

Brooklyn,NY

Summary

Passionate and motivated professional with over 7 years of coordinator and customer service experience. Adept at working effectively unsupervised and quickly mastering new skills and situations. Highly empathetic and devoted to being of service to a greater cause.

Overview

17
17
years of professional experience

Work History

Training Consultant

CUNY Workforce Institute
New York, NY
04.2018 - Current
  • Use diverse teaching materials and motivational approaches to assist in onboarding and professional development trainings of over 500 staff members and clients.
  • Applied communication and training skills to achieve positive outcomes demonstrated in feedback, impact and recognition.
  • Supported the hiring, recruitment and onboarding of new staff. Worked closely with program manager to create and develop interview process.
  • Assist in organizing, planning and executing special projects and team events.
  • Collaborate efficiently with other ACSWI teams to provide administrative support and other assigned duties as needed.

Senior Experience Coordinator

citizenM Hotels
New York, NY
01.2014 - 03.2019
  • Greeted and assisted guests upon arrival. Maintained high service standards and cleanliness while serving as the key front-line contact, providing professional and strategic support to personalize their experience.
  • Makes appropriate recommendations for guests stay.
  • Answer phone lines and emails directing callers to proper departments.
  • Collaborated with management and team to oversee daily operations of all divisions within hotel as well as share feedback and information in order to continuously improve guest experience.
  • Functioned as liaison between off site caterers and management to ensure quality of foods, efficiency of vendors and overseeing location setup/breakdown.
  • Coordinated, executed and managed logistics for corporate/private events efficiently as onsite host.
  • Analyzed data to identify trends in customer behavior and preferences. Keep abreast of changes.
  • Extensively cross trained in property management, systems and food & beverage programs to better assist and improve guest experience.

Stephanie Williams

Freelance/Acting/Hospitality/Administrative
New York, NY
06.2008 - 01.2014
  • Worked closely with directors, fellow actors, and production crews, requiring strong teamwork and collaboration skills.
  • Created and produced requested content with hard deadlines and time constraints.
  • Rehearsed, attended auditions, and managed a demanding schedule which required effective time management skills.
  • Managed projects, organized workflow, and ensured timely and accurate completion of requested deliverables.
  • Managed social media and various platforms for brand awareness across multiple platforms.
  • Used editing tools to create content with clear story lines and visuals for social channels.

Assistant Project Manager

Institute for Survey Research
Philadelphia, PA
10.2007 - 01.2009
  • Supported Operations Manager by managing administrative staff with assignment of clerical duties to meet project goals.
  • Coordinated staff check-ins during data collection to assist and monitor remote field staff.
  • Manages and inputs pertinent information into company database.
  • Prepared, packaged and shipped materials when needed for projects.
  • Assist in the recruitment, hiring, and supervision of administrative and field staff ensuring they are adequately trained and supported.
  • Performed payroll duties across multiple duties for 100+ employees.

Education

Bachelor of Arts - Communications And Theater

Temple University
Philadelphia, PA

Skills

  • Microsoft Office suite, Google suite
  • Zoom
  • Content creation
  • Writing
  • Strong organizational skills
  • Event coordination/Project Management
  • Motivational Interviewing and Coaching Competency
  • Recruitment
  • Customer Service
  • Work Planning and Prioritization

Timeline

Training Consultant

CUNY Workforce Institute
04.2018 - Current

Senior Experience Coordinator

citizenM Hotels
01.2014 - 03.2019

Stephanie Williams

Freelance/Acting/Hospitality/Administrative
06.2008 - 01.2014

Assistant Project Manager

Institute for Survey Research
10.2007 - 01.2009

Bachelor of Arts - Communications And Theater

Temple University

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Stephanie Williams