Stephanie Williams

• Analyze market trends, customer requirements and competitive strategy to identify opportunities for increasing customer and business value.
• Collaborate with team to forecast based on sales and product profitability.
• Conducted market research studies and competitive analysis to evaluate current market trends and price strategies.
• Plan, develop and lead negotiations of key business partnerships.
• Work with Revenue Management on strategies to maximize the hotel's revenue.
• Weekly/Monthly Reporting
• Review and critique the STR report weekly
• Lead and mentor Sales team members
• Meetings and Events
• Convention Hotel - Experience in large group room blocks and contracting.

• Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
• Built and maintained productive relationships with customers and internal partners.
• Acted as main point of contact in matters relating to client concerns and needs.
• Developed successful customer relationships and quickly resolved service requests to increase sales.
• Renewed existing accounts by cementing trusting relationships with customers.
• Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
• Negotiated contracts and closed agreements to maximize profits.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Identified customer needs by asking questions and advising on best solutions.
• Listened to customer needs to identify and recommend best products and services.
• Produced sales documents, finalized deals and filed records.

• Pre Opening Sales
• Presentations
• Maintained Accounts
• Negotiated contracts with corporate and hospital MSA's
• Onboarded new sales managers
• Created and maintained relationships with existing clients, while prospecting for new ones.
• Developed and implemented new strategies to increase sales revenue.
• Maintained RFP's
• Identified new business opportunities through account management activities.
• Prepared reports summarizing sales activities, account management strategies

• Worked closely with the General Manager to come up with a strategic plan to maximize the hotels revenue
• Outside sales calls geared towards corporate clients to secure a local negotiated rate
• Adjust room rates daily
• Inspect rooms on a weekly basis
• Book meetings and events to include ordering food and audio-visual aids
• Weekly Revenue calls with IHG Revenue Management
• Bring in Group room revenue
• Prospect new accounts
• Send monthly reports to ownership
• Utilized salesforce, opera, Merlin
• Created Booking Links for groups and corporate rates
• Planned and developed rooms packages
• Maintained hotels social medial accounts
• Certification: IHG Extended Stay Sales Training and Marriott Ready Set Sell Certified
• Pursued sales deals by qualifying clients, building individualized proposals and preparing final contracts.
• Built relationships with customers and industry professionals to establish long-term business growth.
• Developed and promoted weekly, monthly and quarterly sales objectives.
• Maintained sales volume and selling price by keeping current with supply and demand.

• Handle all aspects of front office operations including scheduling, month end reports, ordering office supplies, desk shifts
• Responsible for Daily Deposits
• Protecting the brand, while delivering the best possible quest experience
• Handled guest complaints
• Utilized Opera, Merlin
• Lead and Mentored the front desk staff
• Created and implemented front desk check list
• Hold staff accountable for being on time, customer service, scores
• Check in guests
• Rooms Management
• Certification: IHG Front Office Operations Training

• As a real estate agent, I assisted my clients with the buying or selling of their home
• Hosted showings
• Contract Negotiations
• Worked with banks, title companies and inspectors
• Ensured all documents were completed by closing deadline.

• Responsible for scheduling of staff
• Maintained orders for food and beverage inventory
• Worked with other owners in the sales and marketing of our business
• Made fresh food daily specializing in soups, salads, and sandwiches
• Certification: Food Service License