Stephanie Williams
Sacramento,CA
Summary
Accomplished result driven LIHTC property management professional skilled at providing superior customer service, seeking a position as property manager.
Overview
18
18
years of professional experience
Work History
Tax Credit Assistant Community Director
FPI Management
09.2022 - Current
- Communicated effectively with owners, residents and on-site associates.
- Followed up on delinquent residents and coordinated collection procedures.
- Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Communicated with Supervisor regarding building and tenant issues.
- Maintain files within LIHTC compliance, reviewing all tenant re-certification files,.
- Carefully screened applicants for tenancy according to the low income tax credit program.
- Completed final move-out walk-throughs for residents.
- Verified that all customer complaints were handled promptly and appropriately.
- Conduct property inspections and prepare report for area supervisor.
- Supervised maintenance staff and work flow completion.
- Review daily courtesy officer reports and submit daily to supervisor.
- Strengthened relationships with clients through exceptional customer service skills, fostering trust and loyalty among existing clientele.
- Managed filing system, entered data and completed other clerical tasks.
- Managed up to 125 LIHTC re-certification files on a monthly basis.
Tax Credit Assistant Community Director
FPI Management
04.2006 - 09.2022
- Followed up on delinquent tenants and coordinated collection procedures.
- Communicated regularly with owners on vacancy rates, resident issues and physical condition of property.
- Oversee eviction proceedings.
- Coordinate marketing efforts while sustaining positive resident relations with current residents to prevent vacancy loss.
- Supervised maintenance staff on completion of work orders and turn over on vacant units within a timely manner.
- Manage multiple duties as property manager and leasing agent
- Basic administrative duties, preparing of files and all general office duties.
- Managed up to 280 units
Education
Associate of Arts - Paralegal Studies
MTI College
Sacramento, CA05.2009
Skills
- Strong organizational skills
- Relationship Building & Retention
- Tenant Relation Management & Complex Problem Solver
- Customer Service/ Client Satisfaction
- Microsoft Office Proficient
- On-Site and YARDI Proficient
- Customer service-focused
- Maintenance Coordination
- Property Inspections
- Maintenance knowledge
- Occupancy Management
- Eviction Procedures
- Lease Renewals
- Rent collection
- LIHTC Knowledge
Timeline
Tax Credit Assistant Community Director
FPI Management
09.2022 - Current
Tax Credit Assistant Community Director
FPI Management
04.2006 - 09.2022
Associate of Arts - Paralegal Studies
MTI College
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