Stephanie Williams
Birmingham
Summary
Highly personable and collaborative professional with a strong desire to contribute to the success of a reputable organization. Eager to further develop skills and expand knowledge in a new role. Over 20 years of extensive experience in customer service and the hospitality industry, well-equipped to provide exceptional service and foster positive relationships with clients. Committed to delivering outstanding results and exceeding expectations, ready to make a valuable impact as part of a friendly and engaging team.
Overview
29
29
years of professional experience
Work History
Customer Service Representative
Ade Hardware
02.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Processed customer transactions efficiently as a cashier.
Swing manager/cashier
McDonald's
07.2002 - 08.2021
- Ensure customers were served quickly and properly
- Resolved any customer complaints
- Training incoming/new employees on food preparation, and in service, sanitation, and safety procedures
- Skilled in operating cash register, taking and receiving payments in cash or credit
- Works well both independently and as a team member
- Greet customers, take orders, bag orders, and ensure customers receive correct order
- Assist with food preparation
- Direct interaction with customers via in store and drive through window
Housekeeping
Children’s Hospital
03.2020 - 07.2021
- Performed heavy and light cleaning, including mopping, sweeping, glass cleaning and dusting
- Prepared and cleaned patients’ rooms
- Kept housekeeping cart stocked and restocked for additional carts when needed
- Performed trash, recycling, and biohazard removal
Housekeeper/Janitor
Temp Service
10.2014 - 01.2015
- Dusted and wiped office furniture and fixtures
- Vacuumed, cleaned and mopped all designated areas
- Cleaned and disinfected bathrooms, toilets
- Restocking of all needed supplies
Sitter
Geriatric Care
01.2000 - 01.2004
- Performed personal care activities and assisted the patient with daily living activities
- Provided daily care for elderly patients
- Assist clients with everyday needs
- Provide hospitality and comfort
- Assist with care of bed bound patients
Telephone Interviewer
American Red Cross
01.2000 - 01.2002
- Contact blood donors to schedule appointments
- Responded to donor questions
- Performed basic clerical duties
- Strong interpersonal and communication skills
Cashier
Hawks Food and Beverage Center
01.1998 - 01.2000
- Assist customer with purchases
- Operated cash register
- Food preparation for items in deli
- Ensured and maintained product quality, rotation, and storage procedures
- Performed cleaning duties throughout the store
Housekeeper
Kirklin Clinic
01.1996 - 01.1998
- Hand dusted, wiped clean office furniture and fixtures
- Clean and sanitize office and patient care areas
- Sweep, mop, vacuum all floors
- Clean restrooms and refilled toilet paper, paper towel and soap dispensers
Education
HIGH SCHOOL DIPLOMA -
A. H. PARKER HIGH SCHOOL
Birmingham, AL01.1994
Skills
- Customer Service Skills
- Problem-Solving skills
- Point of Sale (POS) system operation
- Housekeeping and Janitorial Experience
- Experienced in most restaurant positions
- Time Management Skills
- Attention to Detail
- Organized with ability to multi-task
- Call handling
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
Timeline
Customer Service Representative
Ade Hardware
02.2023 - Current
Housekeeping
Children’s Hospital
03.2020 - 07.2021
Housekeeper/Janitor
Temp Service
10.2014 - 01.2015
Swing manager/cashier
McDonald's
07.2002 - 08.2021
Sitter
Geriatric Care
01.2000 - 01.2004
Telephone Interviewer
American Red Cross
01.2000 - 01.2002
Cashier
Hawks Food and Beverage Center
01.1998 - 01.2000
Housekeeper
Kirklin Clinic
01.1996 - 01.1998
HIGH SCHOOL DIPLOMA -
A. H. PARKER HIGH SCHOOL
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