Stephanie Williams
Nicholasville,KY
Summary
Results-driven AR Patient Representative with a proven track record in reducing overdue payments and enhancing revenue through effective claims management at Merrick Management. Expertise in insurance verification, customer service, and billing trend analysis to implement corrective actions. Committed to optimizing patient experience while ensuring adherence to HIPAA regulations.
Overview
16
16
years of professional experience
Work History
AR Patient Representative
Merrick Management
08.2022 - Current
- Reduced overdue payments by consistently following up on unpaid claims within standard billing cycle timeframe.
- Optimized revenue generation by accurately applying appropriate adjustments, write-offs, and refunds as needed.
- Identified trends in billing issues by analyzing claim denials and implementing corrective actions to prevent future occurrences.
- Daily Duties included: Printing EOB's, working edit/error claims in RCM, working AR denials, Filing appeals on Availity Epic used daily to verify insurance information, print off medical records in order file appeals, verify diagnosis and modifiers needed in order to file corrected claims, Outgoing/incoming phone calls to insurance companies and patients
- Post insurance payments and patient payments twice per week and making sure deposit is accurately posted
- Process patient payments
AR Patient Representative
Pain Treatment Center Of The Bluegrass
08.2019 - 07.2022
- Verify insurance coverage and benefits
- Follow up on denied claims and resubmit when needed
- Communicate with insurance representatives
- Explain charges, payment options and statements to patients
- Assist with financial counseling or payment arrangements
- Handle billing complaints or concerns
- Work AR claims daily
Claims Customer Service Representative
Credit Solutions
07.2009 - 07.2019
- Answer incoming calls and make outbound phone calls to patients
- Listen to patient questions, concerns and complaints
- Process payments and set up payment plans
- Obtain insurance information
- Discuss EOB's with patients
- Process medical records request
Education
High School Diploma -
Henry Clay High School
Lexington, KY05-2001
Skills
- Customer service
- Insurance verification
- Medical terminology
- Healthcare
- Multitasking and organization
- HIPAA compliance
- Insurance billing
- Medical billing
- Patient identity verification
Timeline
AR Patient Representative
Merrick Management
08.2022 - Current
AR Patient Representative
Pain Treatment Center Of The Bluegrass
08.2019 - 07.2022
Claims Customer Service Representative
Credit Solutions
07.2009 - 07.2019
High School Diploma -
Henry Clay High School