Stephanie Williams
Belleville
Summary
Compassionate and dedicated Patient Access Representative with 2+ years of experience in high-volume healthcare settings. Focused on providing excellent customer service in a fast-paced environment while maintaining strict confidentiality, and fostering positive relationships with patients and medical staff.
Overview
22
22
years of professional experience
Work History
Art Therapist
Lets Paint Art Studio
Fairview Heights, IL
03.2023 - Current
- I am an art therapist. My job is specialized in hosting paint parties and teaching art therapy classes requires identifying customer needs, delivering quality customer service, and consistently demonstrating attention to detail and patience.
Patient Access Representative/Trainer
Homer G. Philips Hospital
St. Louis, MO
04.2024 - 02.2025
- As a Patient Access Representative/Trainer, my responsibilities included training new employees, checking patients in and out, verifying insurance coverage, securing required signatures on consent forms, answering telephone lines, collecting co-payments, and facilitating communication between patients, families, and clinical staff.
Youth Care Worker
Hoyleton Youth and Family Services
Belleville, IL
06.2023 - 04.2024
- My duties consisted of providing care to youth with challenges. Some challenges were behavioral and others medical. I was also responsible for mentoring, planning, and implementing developmentally enriching activities with the youth.
Customer Service Representative
Spire Natural Gas
St. Louis, MO
10.2013 - 09.2022
- I'm responsible for providing outstanding customer service to customers in regards to their natural gas concerns. I'm also responsible for scheduling service work orders, taking account payments, and handling emergency calls in a timely and efficient manner. I was required to report orders to our technicians, and report any issues they were having on the road, to ensure safety.
Patient Access Representative
Christian Northeast Hospital
St. Louis, MO
06.2012 - 10.2013
- Register out-patient and in-patients in an accurate and timely manner. Ensure excellent internal and external customer satisfaction through clear, caring, and professional communication with patients, families, and employees. Collect copays. Obtains information to verify patient's identity and collect insurance information. Ensures each patient complete HIPAA acknowledgement and offers financial assistance information.
Medical Collections Specialist
First Source Advantage
Belleville, IL
05.2012 - 10.2012
- My job consisted of making outbound calls and receiving inbound calls, in an attempt to collect on past due medical accounts. I was responsible for contacting attorney offices to verify workman's compensation and/or lawsuits. I confirmed insurance benefits with insurance company's, and also filed disputes for patients that were wrongfully billed.
Customer Service and Collections Representative
Macy's Credit Operations
Bridgeton, MO
10.2003 - 05.2012
- My duties were to use collections effort to collect on delinquent credit card accounts, while providing quality customer service. I was also responsible for mailing out statements, reviewing and fixing disputes, and skiptracing by pulling credit bureau reports etc.
Education
Diploma - General Studies
Lincoln Senior High School
East Saint Louis, IL01.1998
Skills
- Financial services
- Medical terminology
- Microsoft Office
- Patient interaction
- Experience with individuals with mental health conditions
- Computer operation
- Customer service
- Cash handling
- English
- Conflict management
- Computer skills
- Front desk
- HIPAA
- Writing skills
- Data collection
- Patient registration
- Attention to detail
- Public speaking
- Typing
- Insurance verification
- Trainer
- Microsoft Outlook
- Organizational skills
- Leadership
- Communication skills
- Hospital experience
- Time management
- Microsoft Word, Excel, Type 55 WPM
Timeline
Patient Access Representative/Trainer
Homer G. Philips Hospital
04.2024 - 02.2025
Youth Care Worker
Hoyleton Youth and Family Services
06.2023 - 04.2024
Art Therapist
Lets Paint Art Studio
03.2023 - Current
Customer Service Representative
Spire Natural Gas
10.2013 - 09.2022
Patient Access Representative
Christian Northeast Hospital
06.2012 - 10.2013
Medical Collections Specialist
First Source Advantage
05.2012 - 10.2012
Customer Service and Collections Representative
Macy's Credit Operations
10.2003 - 05.2012
Diploma - General Studies
Lincoln Senior High School