Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Stephanie Kubaiko

Stephanie Kubaiko

Scottsdale,AZ

Summary

Systematic Front Office Manager offers accounts payable, customer service and data entry expertise paired with outstanding communication and time management skills. Coordinated team player brings 3 years of experience handling overall operations at front office. Motivated 20 with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment. Motivated Treatment Coordinator with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

30
30
years of professional experience

Work History

Front Office Manager

Dr. Mandalene Mirkhah
Phoenix, AZ
09.2020 - Current
  • Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
  • Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
  • Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
  • Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
  • Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Established strong relationships with corporate clients in order to foster repeat business opportunities.
  • Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
  • Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
  • Ensured proper maintenance of check-in and check-out log books, reservation logs and other related documents.
  • Met budget targets and quality standards by proactively leading team members and monitoring operations.
  • Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
  • Liaised with vendors like housekeeping department, security personnel regarding guest requests or concerns.

Treatment Coordinator

Dr. Michael Feinberg
Scottsdale, AZ
06.2010 - 11.2018
  • Created customized treatment plans for patients based on individual needs.
  • Provided guidance to patients about their financial responsibility for services rendered.
  • Tracked patient progress and updated records accordingly.
  • Developed innovative strategies to improve efficiency in patient intake process.
  • Maintained communication with healthcare providers regarding referrals and authorizations.
  • Resolved any issues related to payment discrepancies or denials in a timely manner.
  • Analyzed patient data to identify potential areas of improvement in overall quality of care.
  • Thoroughly studied patients' x-rays to help determine best treatments for dental ailments and conditions.
  • Identified family members, social networks, and community systems for inclusion in client treatment plans.

Treatment Coordinator

Dr. Clark Jones
Phoenix, AZ
04.2001 - 06.2010
  • Ensured compliance with HIPAA regulations as well as other applicable laws.
  • Provided education and resources to help patients understand their treatment options.
  • Identified family members, social networks, and community systems for inclusion in client treatment plans.
  • Managed patient scheduling, appointment reminders, and follow-up calls.
  • Coordinated payment with insurance companies and discussed dental benefits with patients.
  • Conducted financial consultations with patient and set up payment plans.
  • Assisted dentist in helping patients determine optimal treatment options.
  • Communicated effectively with physicians, nurses, social workers, case managers, and other healthcare professionals.
  • Provided guidance to patients about their financial responsibility for services rendered.

Orthodontic Assistant

Dr. James Jarman
Phoenix, AZ
06.1998 - 04.2001
  • Assisted orthodontist in clinical activities such as taking impressions, fitting bands, and placing arch wires.
  • Made impressions of teeth for mouth guards and other oral fixtures.
  • Protected patients by sterilizing instruments and equipment between every consultation.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.

Orthodontic Assistant

Dr. Henry & Dr. Sabatino
Scottsdale, AZ
05.1994 - 09.1996
  • Instructed patients on how to properly use orthodontic appliances such as headgear or elastics.
  • Performed chairside duties including preparation of trays and passing instruments to the doctor during procedures.
  • Attached wiring for braces and advised patient on how to properly and gently brush and floss.
  • Prepared patients for dental radiographs and photographs.
  • Provided patient education regarding oral hygiene and post-treatment care instructions.
  • Maintained sterilization of instruments according to OSHA standards.
  • Greeted patients upon arrival in a friendly manner and ensured comfort throughout their visit.

Education

Dental Assisting - Dental Assisting

Apollo College
Phoenix
05-1993

Some College (No Degree) - General Studies

Maricopa Community Colleges - Paradise Valley Community College
Phoenix, AZ

Skills

  • Proposal Writing
  • Proficient in [Software]
  • Workflow Coordination
  • Oral and Writing Communication
  • Records Management
  • Inventory Control
  • Effective Multitasking
  • Scheduling and Calendar Management
  • Revenue Management
  • Database Administration
  • Conflict Management
  • Senior Leadership Support
  • Strong Leadership
  • Decision-Making Capabilities
  • Administrative Skills
  • Relationship Building
  • Workflow Planning
  • Schedule Management
  • Accounting Oversight
  • Complaint Handling
  • Data Retrieval Systems
  • Inquiry Response
  • Expense Reporting
  • Credit and Collections
  • Workflow Optimization
  • Guest Relations
  • Reservation Management
  • Exceptional Customer Support
  • Project Management
  • Presentation Design
  • Sales and Marketing
  • Customer Service
  • Listening Skills
  • Emergency Preparedness
  • Administrative Support
  • Financial Reporting
  • Effective Planning

Affiliations

  • Volunteering
  • Continuing Education
  • Enjoy meeting people
  • Net-Working

Timeline

Front Office Manager

Dr. Mandalene Mirkhah
09.2020 - Current

Treatment Coordinator

Dr. Michael Feinberg
06.2010 - 11.2018

Treatment Coordinator

Dr. Clark Jones
04.2001 - 06.2010

Orthodontic Assistant

Dr. James Jarman
06.1998 - 04.2001

Orthodontic Assistant

Dr. Henry & Dr. Sabatino
05.1994 - 09.1996

Dental Assisting - Dental Assisting

Apollo College

Some College (No Degree) - General Studies

Maricopa Community Colleges - Paradise Valley Community College

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Stephanie Kubaiko