Stephanie Williams, CPhT

Duties/Responsibilities

•Pharmacy operations support, including staffing responsibilities and delegation of tasks to maintain queue productivity, efficiency, and accuracy, while coordinating with the POA.

• Assisting in completion of customer requests, including document creation, updates, updating forms,
care
kit alterations, and uploading documents to AvaRx, or applicable organizations.

• Work together with the pharmacy operations administrator to ensure that medications are ordered when needed, and that expiration dates are monitored accordingly.

• Ongoing communication with the POA on office dynamics, including personnel opportunities.

• To assist POA and the OPS Billing Supervisor in an initiative to increase billable claims, decrease
costs and increase productivity.

•Ensure that all things needed for operations are stocked, prepared, and ready to go for the next shift.

Supervisory Responsibilities

• Pharmacy technicians

Skills/Abilities

• Exceptional verbal and written communication skills.

• Interpersonal and customer service skills in diverse populations.

• Organization and attention to detail.

• Time management skills with a proven ability to meet deadlines.

• Energetic and passionate about internal and external co-worker/customer interactions.

• Ability to consistently, independently produce accurate work in a fast-paced environment.

• Billing adjudication

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Maintaining all HIPAA laws and procedures
• Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
• Completed paperwork, entering prescription and insurance or billing information into patient profiles.
• Maintained drug inventory levels by ordering necessary medications and supplies.
• Counted and labeled prescriptions with correct item and quantity.
• Communicated directly with doctors offices via telephone, fax, and email.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
• Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Entered and processed patients' prescriptions into internal system.
• Counted, measured, and compounded medications following standard procedures.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Processed incoming drug orders.
• Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
• Reviewed and verified customer information and insurance provider information.
• Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Resolved non-routine issues like third party billing, computer system and customer service issues.
• Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
• Set up and modified patient profiles in IC+ to include current information such as medications and insurance details.
• Communicated instructions to patients or caregivers.
• Processed over 400+ prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
• Restocked automated medication dispensing equipment.
• Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
• Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
• Counted, measured and compounded medications following standard procedures.
• Assisted pharmacist by filling prescriptions for customers daily and responding to patient questions regarding prescription and medication-specific issues.
• Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
• Performed diversified functions with minimal oversight, including inventory counting, maintenance Inventory ordering and controlled inventory ordering.
• Resolved non-routine issues like third-party billing, computer system and customer service issues.
• Set up and modified patient profiles in IC+ to include current information such as medications and insurance details.
• Supervised 5+ pharmacy technicians and coordinated day-to-day assignments.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.