Summary
Overview
Work History
Education
Skills
CPC Certification
Timeline
Generic

Stephanie Willis

Dover,PA

Summary

Healthcare management professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team. Friendly employee with strong customer service and issue resolution skills. Detail-oriented individual who is reliable in completing accurate work. Careful to check and verify documentation to prevent errors and minimize rework. Fully versed in medical terminology. Strong background in healthcare and information management.

Overview

14
14
years of professional experience

Work History

Imaging Registration Specialist

Wellspan Health
York, PA
10.2016 - 03.2019
  • Welcomed patients to facility and assisted with registration sign-in process.
  • Carefully checked insurance information for benefits coverage.
  • Advised patients of monies required to be paid prior to services.
  • Asked various questions from clients to obtain the information necessary for patient profile.
  • Responded to incoming department phone calls and directed callers to appropriate team members based on need.
  • Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
  • Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
  • Maintained HIPAA compliance and integrity of hospital policies and procedures.
  • Contacted insurance carriers to verify coverage, copays and deductible information for patients.

Certified Pharmacy Technician

S & S Pharmacy
DuBois, PA
01.2005 - 03.2008
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Established and updated patient profiles, medications and insurance details.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Supervised inventory levels to maintain adequate supply of medications and medical supplies.
  • Compiled customer demographic, allergy and medical history background.

Education

Associate of Science - Healthcare Management

Harrisburg Area Community College
Harrisburg, PA
11.2012

Associate of Arts -

Coastal Carolina Community College
Jacksonville, NC
12.2005

Skills

  • Documentation and Reporting
  • Problem-Solving
  • Multitasking and Prioritization
  • Demographics Information
  • Verbal and Written Communication
  • Insurance Verification
  • Medical Terminology
  • Records Maintenance
  • HIPAA Procedures
  • Office Organization
  • Patient Scheduling
  • Records Management
  • Payment Processing

CPC Certification

  • ICD10CM
  • CPT
  • Practicode
  • AAPC member number 02119007

Timeline

Imaging Registration Specialist

Wellspan Health
10.2016 - 03.2019

Certified Pharmacy Technician

S & S Pharmacy
01.2005 - 03.2008

Associate of Science - Healthcare Management

Harrisburg Area Community College

Associate of Arts -

Coastal Carolina Community College

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Stephanie Willis