Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Stephanie Willis

Magnolia,TX

Summary

Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.

Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.

Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

24
years of professional experience

Work History

Vector Marketing Company
The Woodlands, Texas

Sales Representative
07.2024 - Current

Job overview

  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Generated new sales leads through cold calling and networking activities.
  • Conducted market research to identify potential customers and their needs.
  • Organized client visits, presentations, product demonstrations and trade shows.
  • Maintained accurate records of all sales and prospecting activities.
  • Provided technical support for customers using the company's products or services.
  • Created detailed reports on daily, weekly, and monthly sales activity.
  • Negotiated pricing contracts with customers to maximize profits.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Identified customer needs by asking questions and advising on best solutions.
  • Greeted and assisted customers to foster positive experiences.
  • Produced sales documents, finalized deals and filed records.

Bison ProFab
Magnolia, TX

Receptionist/Administration Assistant
10.2018 - 05.2024

Job overview

  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Verified visitors' identification cards before allowing access to the building.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
  • Assisted with special projects assigned by management when required.
  • Organized conference room reservations for meetings or events.
  • Prepared welcome packages for new hires containing relevant paperwork and other important details.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Updated and recorded customer or client information to maintain accounts.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Sorted incoming mail and directed to correct personnel each day.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
  • Scheduled and confirmed appointments and meetings for management team.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.
  • Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
  • Developed and maintained a filing system for essential documents, improving office organization.
  • Assisted with onboarding of new employees by providing orientation information and support.
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
  • Provided administrative support to various departments, assisting with document preparation and data entry.
  • Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
  • Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.

Jack in the Box
The Woodlands, Texas

Manager
08.2016 - 09.2018

Job overview

  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Enhanced customer satisfaction through the development of a customer service excellence program.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Directed recruitment, hiring, and training of new staff members.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.

Signal Measurement Corporation
Magnolia , TX

Receptionist/Account Receivables
07.2000 - 03.2016

Job overview

  • Greeted and welcomed visitors, customers, and vendors in a professional manner.
  • Answered incoming calls in a courteous and timely manner.
  • Maintained accurate records of all accounts receivable transactions.
  • Processed customer payments accurately and promptly.
  • Provided excellent customer service to internal and external clients.
  • Assisted with filing documents, maintaining databases, and preparing reports.
  • Balanced daily cash receipts on a consistent basis.
  • Performed data entry tasks for accounts receivable projects as needed.
  • Resolved billing discrepancies in an efficient and effective manner.
  • Created invoices using accounting software applications.
  • Verified accuracy of account information before entering into the system.
  • Responded to customer inquiries regarding their accounts receivable status promptly.
  • Prepared bank deposits according to company policies and procedures.
  • Handled confidential information with discretion and professionalism.
  • Maintained organized filing systems for all accounts receivable documents.
  • Managed multiple tasks simultaneously while meeting deadlines.
  • Tracked payments received from customers for current or past due balances.
  • Followed up with customers who have not made payment by the due date.
  • Assisted other departments with various administrative duties as needed.
  • Ensured compliance with federal, state, and local regulations related to accounts receivable activities.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Composed and prepared routine correspondence, letters and reports with job-related software.

Education

Southern New Hampshire University
Hooksett, NH

Some College (No Degree) from Psychology/Addiction And Mentor Health

Skills

  • Sales closing
  • Cold calling
  • Product promotions
  • Sales development
  • Relationship management
  • Account management
  • Strategic planning
  • Customer retention abilities
  • Product and service sales
  • Customer service
  • Prospecting skills
  • [Product or service] sales
  • Relationship building
  • Systems and software expertise
  • Event participation
  • Lead database management
  • Client engagement
  • Negotiation tactics
  • Objection handling
  • Performance improvement
  • Complex Problem-solving
  • Records management
  • Customer relations
  • B2B and B2C sales
  • Time management
  • Relationship selling
  • Personnel training
  • Product and service knowledge
  • Price quote preparation
  • Expense reporting
  • Inside and outside sales
  • Regulatory compliance
  • CRM proficiency
  • On-site product demonstrations
  • Contact follow-up
  • [Type] marketing
  • Sales expertise
  • Sales presentations
  • Customer relationship building
  • Customer needs assessment
  • Interpersonal communication skills
  • Exceeds sales goals
  • Prospecting and telemarketing
  • Client service
  • Territory mapping
  • Product management and pricing
  • Upselling and cross selling
  • Client account management
  • Closing talents

Timeline

Sales Representative

Vector Marketing Company
07.2024 - Current

Receptionist/Administration Assistant

Bison ProFab
10.2018 - 05.2024

Manager

Jack in the Box
08.2016 - 09.2018

Receptionist/Account Receivables

Signal Measurement Corporation
07.2000 - 03.2016

Southern New Hampshire University

Some College (No Degree) from Psychology/Addiction And Mentor Health

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Stephanie Willis