Summary
Overview
Work History
Education
Skills
Education and Training
Timeline

Stephanie Willis

Magnolia,TX

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

25
25
years of professional experience

Work History

Sales Representative

Vector Marketing Company
07.2024 - Current
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Generated new sales leads through cold calling and networking activities.
  • Organized client visits, presentations, product demonstrations and trade shows.
  • Maintained accurate records of all sales and prospecting activities.
  • Provided technical support for customers using the company's products or services.
  • Created detailed reports on daily, weekly, and monthly sales activity.
  • Negotiated pricing contracts with customers to maximize profits.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Identified customer needs by asking questions and advising on best solutions.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

Receptionist/Administration Assistant

Bison ProFab
10.2018 - 05.2024
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Verified visitors' identification cards before allowing access to the building.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies
  • Confirmed appointments, communicated with clients, and updated client records.

Manager

Jack in the Box
08.2016 - 09.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Improved safety procedures to create safe working conditions for workers.

Receptionist/Account Receivables

Signal Measurement Corporation
07.2000 - 03.2016
  • Managed incoming calls with professionalism, directing inquiries to relevant departments.
  • Demonstrated versatility in handling multiple responsibilities including receptionist duties, accounts receivable tasks, and general administrative support.
  • Maintained accurate financial records through diligent data entry, contributing to overall company organization.
  • Resolved client concerns quickly through effective problem-solving techniques and exceptional customer service skills.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Confirmed appointments, communicated with clients, and updated client records.

Education

Associate Of Applied Science - Psychology/Addiction And Mentor Health

Southern New Hampshire University, Hooksett, NH
  • Professional Development: [Subject]
  • Extracurricular Activities: [Activity]
  • Thesis: [Name of Thesis]

Certificate - Administrative Assistant

Lone Star College, Houston, TX
  • Relevant Coursework: [Subject] & [Subject]
  • Professional Development: [Subject]
  • Extracurricular Activities: [Activity]
  • Thesis: [Name of Thesis]
  • Research Project: [Project Name], [Project Results Statement]

Skills

  • Customer service
  • Customer relations
  • Customer relationship building
  • Interpersonal communication skills
  • Product and service knowledge
  • Sales presentations
  • Complex Problem-solving
  • Customer needs assessment
  • Strategic planning
  • Customer success management
  • Account management
  • Staff training
  • CRM proficiency
  • Systems and software expertise
  • Records management
  • B2B and B2C sales
  • Team leadership
  • Attention to detail

Education and Training

true

Timeline

Sales Representative - Vector Marketing Company
07.2024 - Current
Receptionist/Administration Assistant - Bison ProFab
10.2018 - 05.2024
Manager - Jack in the Box
08.2016 - 09.2018
Receptionist/Account Receivables - Signal Measurement Corporation
07.2000 - 03.2016
Southern New Hampshire University - Associate Of Applied Science, Psychology/Addiction And Mentor Health
Lone Star College - Certificate, Administrative Assistant

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