Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Willis

Magnolia,TX

Summary

Dynamic and results-driven professional with extensive experience at Northgate Resorts, excelling in customer support and problem-solving. Proven ability to enhance customer satisfaction through effective complaint resolution and active listening. Skilled in call center operations and data entry, consistently delivering exceptional service and fostering strong client relationships.

Overview

24
24
years of professional experience

Work History

Call Center Representative

Northgate Resorts
05.2025 - Current
  • Assisted customers with inquiries and resolved issues effectively.
  • Utilized call center software to manage customer interactions efficiently.
  • Engaged in active listening to understand customer needs and concerns.
  • Documented customer interactions accurately for future reference.

Administrative Assistant

Bison ProFab
10.2006 - 01.2025
  • Coordinated scheduling and logistics for multiple projects, ensuring timely completion and resource allocation.
  • Managed office supplies inventory, optimizing procurement processes to reduce costs and improve efficiency.
  • Developed and maintained filing systems, enhancing document retrieval speed and accuracy for team members.
  • Assisted in preparing reports and presentations, ensuring clarity and adherence to company standards.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Receptionist

Signal Measurement Corporation
07.2001 - 12.2005
  • Managed front desk operations, ensuring efficient appointment scheduling and visitor management.
  • Handled incoming calls and correspondence, providing accurate information to clients and staff.
  • Maintained organized filing systems for patient records, enhancing retrieval efficiency and confidentiality.
  • Developed and implemented office procedures to improve workflow and customer service quality.
  • Monitored inventory levels of office supplies, placing orders as needed to ensure uninterrupted operations.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly and professionally.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.

Education

Graduate Certificate - Administrative Assistant

Lone Star College
Houston, TX

Psychology

Southern New Hampshire University
Hooksett, NH

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Call center customer service
  • Verbal and written communication
  • Inbound phone calls
  • Call center operations
  • Communicating with clients
  • Customer communications
  • Appointment scheduling
  • Complaint resolution
  • Answering questions
  • Call control

Timeline

Call Center Representative

Northgate Resorts
05.2025 - Current

Administrative Assistant

Bison ProFab
10.2006 - 01.2025

Receptionist

Signal Measurement Corporation
07.2001 - 12.2005

Graduate Certificate - Administrative Assistant

Lone Star College

Psychology

Southern New Hampshire University

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Stephanie Willis