STEPHANIE C WILLMS
Project Management Professional
Pearland,TX
Summary
Certified Project Management Professional (2015) with more than 10 years of experience directing migrations, new client on-boarding, and solutions implementation. Strong background in functional management, process engineering, and requirements analysis; with an ability to lead multi-disciplinary teams of all sizes in delivering complex projects on time and under budget.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Senior Business System Analyst
Aspenware
Houston, TX
05.2022 - 01.2023
- Manage documentation, including Capability Mappings and related to all projects assigned
- Serve as liaison between the product and development teams
- Including understanding and communicating priorities, define value and planning for technology components necessary to drive business value
- Lead user testing initiatives
- Assist with QA as needed
Business System Analyst
Reservations Solutions, Amadeus
Houston, TX
02.2018 - 05.2022
- Manage documentation, including Capability Mappings and wireframes, related to all projects assigned
- Serve as liaison between the product and development teams
- Including understanding and communicating priorities, define value and planning for technology components necessary to drive business value
- Mentor junior members on the team
Project Manager of Technologies
American Express GBTravel
Houston, TX
09.2016 - 02.2018
- Managed market migration of a mid-office system
- Ensuring that resources needed from the market were available for testing, escalating any issues that may arise during development and testing
- Lead successful migration of Queue Management System, three months earlier than planned date
- Continued product management of Queue Management System
- Including working with the vendor to prioritize enhancements/issues as well as manage escalations
- Successfully managed launch of integrated customer self-service solution.
Director, Reservation Solution Implementations
TravelClick, Inc
Houston, TX
01.2014 - 09.2016
- Managed a team of 35 employees in large-scale software implementation and training projects for more than 4,000 customers in North and South America for a leading provider of hotel software solutions, with total responsibility for all operations of the organization’s Reservation Solutions Implementations Department
- Lead a major migration from a server-based integration platform to a cloud-based integration for more than 250 client properties worldwide, with responsibility for assessing difficult cases for requirements and developing solutions to facilitate the client’s migration
- Directed all aspects of a $1.2MM implementation project for a 10-hotel group of casinos, including scoping out requirements and conducting a week of on-site training
- Lead all projects relating to the Benchmark Hospitality account ($750,000 in annual revenue), including oversight of on-site integrations, and working with property management system vendors and hotel IT personnel to ensure optimal product functionality
- Oversaw on-boarding for the Las Vegas Cosmopolitan Hotel ($600,000 in annual revenue), including pre-sale support, solution development, and post-sale training of 10 staff on a customized integration solution
Senior Manager, Americas Implementations
TravelClick, Inc
Houston, TX
01.2012 - 01.2014
- Led three cross-functional teams totaling 25 employees in the planning and execution of major on-boarding processes, including fulfillment of TravelClick’s business intelligence product, for more than 27,000 customers in North and South America
- Oversaw a major channel management migration project following TravelClick’s acquisition of a company with a different platform, including scoping out migration requirements, developing and implementing a training plan, and migrating more than 1,700 customers in the western hemisphere over a six-month period
- Managed all aspects of the 15-month migration of more than 5,000 customers, participated heavily in all UAT and Beta testing of the booking engine, with responsibility for more than $500,000 in human resources throughout the course of the project
Manager, Reservation Solutions Implementations
TravelClick, Inc
Houston, TX
01.2009 - 01.2012
- Managed a team of 10 in all phases of the on-boarding process for more than 1,500 new customers, serving as primary liaison between customers, sales, and software development professionals
- Provided operations-focused insight during the company’s migration to Oracle, with responsibility for testing and streamlining processes and serving as subject matter expert for support services
Implementation Manager, Reservations Solutions
TravelClick, Inc
Houston, TX
01.2006 - 01.2009
- Oversaw the implementation of reservations solutions for new clients, including on-boarding Wyndham Vacation Resorts’ initial 40 properties, with continuing responsibility for projects affecting all 160 of their current properties
Buyer/Assistant Buyer
Retail Concepts, Inc
Stafford, TX
01.2002 - 01.2006
Sales Manager
Starwood Hotels & Resorts
Houston, TX
01.1996 - 01.2001
Education
Univeristy of St. Thomas
HoustonSkills
Change Management
Data analysis
Requirements gathering
Systems Analysis
Business documentation
Advanced problem solving
Project planning and development
Requirements analysis
Axure Software Proficiency
Maze Software Proficiency
Property Management Systems (PMS) Interface Implementation
Delphi Software Proficiency
Certification
PMP - Project Management Professional
Timeline
Senior Business System Analyst
Aspenware
05.2022 - 01.2023
Business System Analyst
Reservations Solutions, Amadeus
02.2018 - 05.2022
Project Manager of Technologies
American Express GBTravel
09.2016 - 02.2018
Director, Reservation Solution Implementations
TravelClick, Inc
01.2014 - 09.2016
Senior Manager, Americas Implementations
TravelClick, Inc
01.2012 - 01.2014
Manager, Reservation Solutions Implementations
TravelClick, Inc
01.2009 - 01.2012
Implementation Manager, Reservations Solutions
TravelClick, Inc
01.2006 - 01.2009
Buyer/Assistant Buyer
Retail Concepts, Inc
01.2002 - 01.2006
Sales Manager
Starwood Hotels & Resorts
01.1996 - 01.2001
Univeristy of St. Thomas