Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Stephanie Wilson

Arlington,TN

Summary

Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Also, I'm highly experience in banking environments. Skilled in counting and packaging money, keeping an accurate drawer and building positive customer relationships. Excellent sales, service and time management abilities.

Overview

20
20
years of professional experience

Work History

Bank Teller

Patriot Bank
Millington, TN
03.2019 - Current
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Educated customers on use of banking website and mobile apps.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Processed customer transactions promptly, minimizing wait times.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Turned in excess cash to maintain drawer security.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Reconciled cash drawer and resolved discrepancies.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Assisted with training of new tellers on policies and procedures.
  • Maintained accurate records of customer transactions in line with bank procedures.

Administrative Coordinator/Assistant to the Mayor

City Of Pine Bluff
Pine Bluff, AR
02.2007 - 06.2009
  • Monitored and directed incoming mail and prepared outgoing mail.
  • Worked closely with others to accomplish timely invoicing and accounts receivables.
  • Collaborated in timely processing of billing and accounts receivables.
  • Prepared detailed documents and reports in adherence administrative processes.
  • Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Assisted management with special projects to complete all tasks by deadlines.
  • Coordinated and scheduled meetings and appointments to keep organization running smoothly.
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.

Bank Teller

Anniston Ordnance Depot
Anniston, AL
04.2003 - 08.2006
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Educated customers on use of banking website and mobile apps.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Counted and packaged currency and coins.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Assisted with training of new tellers on policies and procedures.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.

Education

Bachelor of Science - Psychology

Christian Brothers University
Memphis, TN
08.2018

High School Diploma -

Dumas High School
Dumas, AR
05.1992

Skills

  • Deposit and Withdrawal Management
  • Phone Inquiries
  • Reading Comprehension
  • Calculator Usage
  • ATM Balancing
  • Reconciling Cash Drawers
  • Teller Transactions
  • Money Handling
  • Cash Counting
  • Safe Deposit Box Oversight
  • Customer Relationship Development
  • Money Transfer Systems
  • Balancing ATM Machines
  • Account Updating
  • Call and Email Handling
  • Cash Distribution
  • Balance Transfers
  • Cashier's Checks
  • Deposit Funds
  • Secure Bank Vaults

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Bank Teller

Patriot Bank
03.2019 - Current

Administrative Coordinator/Assistant to the Mayor

City Of Pine Bluff
02.2007 - 06.2009

Bank Teller

Anniston Ordnance Depot
04.2003 - 08.2006

Bachelor of Science - Psychology

Christian Brothers University

High School Diploma -

Dumas High School

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Stephanie Wilson