Stephanie Wilson

• Cleaned and sanitized surfaces, tools and equipment.
• Restocked condiments, beverages and utensils per expected use levels.
• Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
• Prepared ingredients and recipe components ahead of time.
• Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
• Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
• Received and stored incoming supplies according to procedures.
• Maintained a welcoming atmosphere by keeping dining areas clean, organized, and well-stocked throughout shifts.
• Cooked food per recipe requirements in large batches for routine school breakfasts, lunches and special events.
• Maximized food safety by consistently following proper food handling procedures and storage guidelines.
• Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
• Contributed to a safe, inclusive work environment by consistently adhering to company policies and demonstrating respect for all team members and customers.
• Reduced food waste through careful portion control and monitoring product expiration dates.
• Handled special dietary requests from customers with care, ensuring their needs were met while adhering to established protocols.
• Ensured timely meal service by effectively managing multiple tasks simultaneously during peak periods.

• Provided support during classes, group lessons, and classroom activities.
• Provided one-on-one support for students needing additional assistance, improving their understanding of course material.
• Prepared supplementary materials for diverse learners, helping accommodate varying learning styles and abilities within the classroom.
• Contributed to a positive classroom environment by establishing rapport with students and addressing individual needs.
• Provided support to help students with special needs learn and grow.
• Assisted in monitoring student progress, providing feedback to teachers for assessment and improvement strategies.
• Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.

• Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
• Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
• Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
• Collaborated with teacher to create customized classroom environment integral to students' needs.
• Interacted physically and verbally with students throughout each day.
• Maintained positive attitude and affirmatively communicated with each student.
• Monitored student classroom and outdoors activities to promote student safety.
• Offered student support through special accommodations, extra assistance, and assessments.
• Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
• Supported teacher in development of individual learning strategies.
• Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.

Handled customer inquiries and suggestions courteously and professionally.

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Answered constant flow of customer calls with minimal wait times.

Answered customer telephone calls promptly to avoid on-hold wait times.

Updated account information to maintain customer records.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Offered advice and assistance to customers, paying attention to special needs or wants.

• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Processed customer transactions promptly, minimizing wait times.
• Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
• Counted and packaged currency and coins.
• Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
• Reconciled cash drawer and resolved discrepancies.
• Educated customers on use of banking website and mobile apps.
• Provided customer records, account statements and copies of checks.
• Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
• Educated customers on banking products, enabling them to make informed decisions about their finances.
• Logged cashier's checks and other transactions to maintain accurate account records.
• Turned in excess cash to maintain drawer security.
• Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
• Assisted customers with compromised debit cards and issued new credentials.
• Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
• Sold and cross-sold bank products to new and existing customers.