STEPHANIE WILSON

Strengthened customer relations through effective communication.

Verified guest credentials for residential app and Building link to authorize entry.

Efficiently handled resident services, addressing inquiries and logistics with precision.

Ensuring the lobby, entryways, and front desk is clean and always organized and communicating with porter team in a timely manner to take appropriate action to maintain the upkeep of the areas.

Answered telephone and provided information.

Signing for deliveries and packages and tracking in the building system The Durst residential app

Conduct daily package audits to ensure accountability for all apartment keys and packages.

Handle tenant inquiries/issues/incidents and documenting in origami and communicate them according for the following but not limited to Noise complaints, Smoking on property or in apartment, Arriving guest, vendors or deliveries

ensure all vendors and contractors report to the lobby desk upon arrival and are announced to the Property Management Team. Arrange escorts for vendors such as Rotavele for elevator service. Crossfire for alarm system, Natural air Filter for the black water plant as needed and be appropriately logged with identification scanned and recorded.

Oversee security protocols, ensuring tenant safety with active NYS Security License and certifications.

Manage emergency response during Fire/Non-fire Emergencies and/or Active Shooter Events by calling 911 and assist first responders as needed, Monitor FCC and all applicable fire protection systems, Activate Emergency Response Team Property Manager, Porter, Handyperson.

Maintained standard operating procedures for residential security, fire, and life safety in coordination with Lead Concierge.

Executed various tasks as delegated by management.

Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.

Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.

• Handled cash, check, and card transactions with consistent attention to detail and maintained balanced drawer
• Backed up store team members with restocking, merchandising, and cleaning work
• Helped management solve customer concerns with proactive approaches based on retail knowledge

• Handled cash, check, and card transactions with consistent attention to detail and maintained balanced drawer
• Placed customer merchandise orders to fulfill requests and resolve service issues
• Restocked shelves with current merchandise, taking time to arrange attractive, eye-catching displays
• Obtained thorough knowledge of products sold to assist customers in locating and purchasing items