Stephanie Winborn
Melvindale,MI
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
19
19
years of professional experience
Work History
Security/Fire Officer
Allied Universal Security Services
06.2017 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Conducted regular patrols of key areas to spot and control security concerns.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Responded quickly to emergency situations to assess and deflect issues.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Security Officer
Securitas Security Services
03.2015 - 06.2017
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Responded quickly to emergency situations to assess and deflect issues.
- Wrote detailed reports of all security breaches and investigations.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Issued access cards to authorized personnel to monitor access points.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Monitored CCTV cameras and alarm systems for security breaches.
Waitress
Jewish Senior Life
01.2014 - 03.2015
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Cashier/Waitress
Ponderosa Steakhouse
02.2005 - 06.2012
- Greeted customers entering store and responded promptly to customer needs.
- Worked with floor team and managers to meet wide range of customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Used POS system to enter orders, process payments and issue receipts.
- Tallied cash drawer at beginning and end of each work shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Learned duties for various positions and provided backup at key times.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register to record transactions accurately and efficiently.
Cashier
Burger King
03.2004 - 09.2005
- Handled cash with high accuracy and took care to check bills for fraud.
- Tallied cash drawer at beginning and end of each work shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Addressed customer needs and made product recommendations to increase sales.
- Processed refunds and exchanges in accordance with company policy.
- Restocked and organized merchandise in front lanes.
- Learned duties for various positions and provided backup at key times.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
Frank Cody High
Detroit, MI06.2006
High School Diploma -
Frank Cody High
Detroit, MI06.2006
No Degree - Pharmacy Technician
Baker College
Allen Park, MISkills
- Emergency Situations
- Incident Reports
- Microsoft Word
- Routine Maintenance
- Inspection Evaluations
- Sprinkler Testing
- Standpipe Systems
- Judgment and Decision-Making
- Data Logging
- Superior Customer Service
- Speaking
- Microsoft Outlook
- First Aid and CPR Certified
Timeline
Security/Fire Officer
Allied Universal Security Services
06.2017 - Current
Security Officer
Securitas Security Services
03.2015 - 06.2017
Waitress
Jewish Senior Life
01.2014 - 03.2015
Cashier/Waitress
Ponderosa Steakhouse
02.2005 - 06.2012
Cashier
Burger King
03.2004 - 09.2005
High School Diploma -
Frank Cody High
High School Diploma -
Frank Cody High
No Degree - Pharmacy Technician
Baker College
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