Stephanie Winkelman
Grove City,OH
Summary
Dynamic leader with a proven track record, adept in money handling and fostering customer relations. Excelled in team motivation and employee scheduling, significantly enhancing operational efficiency and customer satisfaction. Skilled in processing payroll and leveraging product and service knowledge for business growth.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Food Truck - 614 Fully Loaded
03.2024 - Current
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized environment to enhance the customer experience.
Billing Coordinator
RoadSafe Traffic Systems
01.2023 - 03.2024
- Referred past due payments to collections department.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Completed appeals of denied claims on company bills.
General Manager
Walters IGA
06.2020 - 01.2023
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Office Administrator
Southern Glazers Wines And Spirits
10.2017 - 06.2020
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Processed weekly payroll for 120 salaried and hourly employees.
Education
Associate of Science - Medical Assisting
Fortis College
Westerville, OH05-2009
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Employee Scheduling
- Processing payroll
Timeline
Assistant Manager
Food Truck - 614 Fully Loaded
03.2024 - Current
Billing Coordinator
RoadSafe Traffic Systems
01.2023 - 03.2024
General Manager
Walters IGA
06.2020 - 01.2023
Office Administrator
Southern Glazers Wines And Spirits
10.2017 - 06.2020
Associate of Science - Medical Assisting
Fortis College
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