Stephanie Winnie
Rensselaer,NY
Summary
Attentive Receptionist and compassionate Personal Care Assistant with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with over10 years of hands-on experience in administrative roles.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Receptionist
Dr. Patricia Miller
Middletown , NY
2019.05 - 2024.08
- Managed front desk operations including scheduling appointments, collecting payments.
- Coordinated with other healthcare professionals to ensure efficient office operations.
- Prepared correspondence letters for insurance companies related to claims processing.
- Verified patient's eligibility for benefits under various insurance plans.
- Processed referrals to specialists when required by the dentist.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Organized patient charts prior to each appointment in order to save time during check-in process.
- Provided support with front office duties such as photocopying documents or scanning files.
- Verified, updated and entered patient information into system.
- Answered and managed incoming calls and emails.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Personal Care Assistant
Consumer Directed Choices, Inc
Albany , NY
2020.09 - 2024.01
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Provided companionship to elderly and disabled clients in their homes or other residential facilities.
- Prepared meals according to dietary requirements and assisted in feeding when needed.
- Participated in recreational activities with clients such as reading books, playing cards or board games.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
Dental Receptionist
Dr. Goldstein
Newburgh , NY
2017.01 - 2018.05
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Collected payments from patients in accordance with established policies and procedures.
- Coordinated with other healthcare professionals to ensure efficient office operations.
- Processed referrals to specialists when required by the dentist.
- Organized patient charts prior to each appointment in order to save time during check-in process.
- Verified, updated and entered patient information into system.
- Answered and managed incoming calls and emails.
- Arranged documents for insurance claims.
- Scheduled and confirmed patient appointments and consultations.
- Communicated with patients with compassion while keeping medical information private.
Dental Insurance Coordinator
Smile Zone Dental
Highland Mills , NY
2016.04 - 2016.11
- Verified patient insurance coverage and eligibility for dental services.
- Corresponded with patients, providers, and insurance companies to ensure timely processing of claims.
- Created and maintained accurate electronic records of all insurance claims and payments.
- Reviewed the accuracy of data entered into a variety of computer systems and databases.
Dental Receptionist
Dr. Justin & George, Orthodontics
East Greenbush , NY
2014.11 - 2016.04
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Responded to inquiries from patients regarding their accounts or dental services offered.
- Coordinated with other healthcare professionals to ensure efficient office operations.
Education
Medical Office Assistant Certificate
Mildred Elley
Albany, NY2006-08
Skills
- Data Entry
- File Management
- Scheduling
- Administrative Support
- Meticulous and Organized
- Positive and Professional
- Calendar Management
- Multi-Line Telephone Skills
- Verbal and Written Communication
- Compassionate Patient Care
- Adaptable Under Pressure
- Personal Hygiene Assistance
- CPR Certified
- Meal Preparation
- Client Transportation
- Microsoft
- Observational Skills
Affiliations
- Volunteer Teacher, enjoy painting and hiking
Certification
- Medical Office Assistant Certificate
- Child & Adult CPR certified
Languages
Spanish
Professional
References
References available upon request.
Timeline
Personal Care Assistant
Consumer Directed Choices, Inc
2020.09 - 2024.01
Receptionist
Dr. Patricia Miller
2019.05 - 2024.08
Dental Receptionist
Dr. Goldstein
2017.01 - 2018.05
Dental Insurance Coordinator
Smile Zone Dental
2016.04 - 2016.11
Dental Receptionist
Dr. Justin & George, Orthodontics
2014.11 - 2016.04
Medical Office Assistant Certificate
Mildred Elley
- Medical Office Assistant Certificate
- Child & Adult CPR certified
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