Stephanie Winston

●Enter sales orders, build customer cases, and update

customer case files using NetSuite and follow stablished

guidelines and procedures

● Solicit for quotations and Manage open quotes on a daily

basis

● Participate fully in product training sessions, meetings,

skills training and professional development classes.

● Communicate changes on orders to all necessary

departments including: Credit, Financing,

Planning/Purchasing and Logistics.

● Check product availability and lead times at time of order

entry and communicate information to customers

● Proof orders entered against customer purchase orders;

make necessary corrections

● Maintain and update account information in NetSuite

● Escalate unresolved customer issues to management

according to established escalation procedures and

timelines

● Act as a liaison between customers and all other

departments prior to an order finalization

● Review backorders to insure all customers are contacted if

an order is not able to ship on customer requested ship

date

● Provide timely resolution of customer complaints, concerns,

and inquiries, including tracking information and delayed

orders

● Handle returns or exchanges for customers, and

communicate progress to customers.

● Walk customer through processes including web ordering,

RMA forms, Docusign, Credit Application, etc.

● Cover for Account Executive when they are unavailable

● Participate in vigorous and on-going outbound calling

campaign when necessary

● Resolve issues through active listening and open-ended

questioning, escalating major problems to manager

• Provided professional services and support in a dynamic work environment.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Paid attention to detail while completing assignments.
• Proven ability to develop and implement creative solutions to complex problems.

• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Responded proactively and positively to rapid change.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.

• Managed the resolution of customs-related issues, liaising with government agencies to ensure timely release of shipments.
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• Coordinated with shipping and transport companies on behalf of clients.
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