Stephanie Wischer
San Jose,CA
Summary
Talented service professional exceeding demanding guest expectations and business targets. Successful at developing strong business reputations built on knowledgeable and professional service. Performance-oriented and driven to continuously increase customer base and revenue.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Wine Manager
Fleming's Prime Steakhouse & Wine Bar
08.2021 - Current
- Resolved customer complaints involving food or beverage quality and service.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Implemented new promotional strategies, dramatically increasing business.
- Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Represented establishment professionally with guests and earned consistent repeat and referral business.
Bartender
Blue Max
01.2020 - 08.2021
- Mixed unique and interesting cocktails for customers, including bar specials.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar presentable and well-stocked to meet customer needs.
Hospitality Manager
P. F. Chang's
12.2015 - 08.2021
- Began career as a bartender/server and was promoted to Hospitality Manager in July of 2016.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Maximized quality assurance by completing frequent line checks.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Server
Mimi's Cafe
05.2012 - 07.2014
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
Education
Associate of Science - Kinesiology
De Anza College
Cupertino, CA07.2025
High School Diploma -
Inderkum High School
Sacramento, CA05.2012
Skills
- Wine Tasting Events
- Safe Food Handling Practices
- Guest Relations
- Complex Problem-Solving
- Wine Service Management
- Adaptable and Flexible
- Servsafe Certified
- RBS Certified
- Effective Working Relationships
Certification
- Introductory CMSa certified
- RBS certified
- Food Handlers Certificate
Languages
American Sign Language
Professional Working
Timeline
Wine Manager
Fleming's Prime Steakhouse & Wine Bar
08.2021 - Current
Bartender
Blue Max
01.2020 - 08.2021
Hospitality Manager
P. F. Chang's
12.2015 - 08.2021
Server
Mimi's Cafe
05.2012 - 07.2014
Associate of Science - Kinesiology
De Anza College
High School Diploma -
Inderkum High School