Stephanie Wisniewski
Remote Office Management
Mesa,AZ
Summary
Experienced Office Manager and administration professional with 22 plus years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
17
17
years of professional experience
Work History
Office Manager
Self Employed Services
Mesa, AZ
03.2012 - Current
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Processed payroll accurately ensuring all employees were paid on time.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Administered payroll and maintained proper documentation of employee personnel.
- Supervised staff members, organized schedules and delegated tasks.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Used judgment and initiative in handling confidential matters and requests.
- Managed office budget to handle inventory, postage and vendor services.
- Coded and entered daily invoices with in-house accounting software.
- Provided training to new hires on office policies and procedures.
- Developed and implemented office policies and procedures.
- Managed, scheduled and coordinated office functions and activities for employees.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Provided administrative support to management team including preparing reports and presentations.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
1031 Exchange Coordinator
Bayview Financial Services
Scottsdale , AZ
11.2006 - 02.2011
- Created reports on exchanged items, including quantity, cost, date, and any applicable taxes or fees.
- Assisted in developing training materials related to exchanging goods and services for use by colleagues throughout the organization.
- Ensured compliance with all local laws governing the exchange of products between businesses within the jurisdiction.
- Maintained records of all exchanged items, including serial numbers, costs, dates of transfer, and other relevant data points.
- Analyzed customer feedback to identify areas where improvements could be made in the exchange process.
- Coordinated with internal departments such as accounting or legal when necessary to ensure smooth completion of exchanges.
- Resolved customer complaints regarding exchanges quickly and efficiently by providing prompt responses and solutions.
- Provided technical support to customers who needed assistance with completing their exchanges online or via phone and email.
- Reviewed and evaluated programs for compliance with state, local and federal regulations.
- Recruited, trained and evaluated staff and recommended personnel actions for programs and services.
Academic Counselor
University of Phoenix
- Provided guidance on course selection, degree requirements, transfer options, study skills and other related topics.
- Developed and implemented counseling strategies to assist students in academic, personal, social and career development.
- Organized workshops for parents and students to help them understand the college admissions process.
- Maintained accurate documentation of all student interactions including referrals, assessments or any other pertinent information.
- Participated in regular staff meetings to review best practices in academic counseling.
- Conducted one-on-one meetings with students to discuss academic goals, educational plans and post-graduation options.
- Advised students on potential majors that align with their interests and capabilities.
- Assessed current trends in the higher education landscape while staying up-to-date with changes in admission policies or procedures.
- Reviewed transcripts from prior schools to ensure accurate placement into appropriate courses.
- Created individualized learning plans for struggling students based on their needs and abilities.
- Advised students on course selection, pathways and career options.
- Guided students in setting goals and achieving educational objectives.
- Coordinated with faculty and staff to aid in resolution of academic problems.
- Evaluated student needs and developed educational plans, fostering academic progress.
- Presented students with information and resources to promote academic progress and empowered students to take responsibility for academic success.
Education
Master of Arts - Organizational Management
University of Phoenix
Online05-1998
Bachelor of Arts - Communication
Arizona State University
Tempe, AZ05-1993
Skills
- Organizational Management skills
- Office Management
- Human Resources
- Project Coordination
- Contract coordination
- Office Administration
- Correspondence Management
- Inventory Coordination
- Customer Service
- Calendar Management
- Expense Reporting
- Business Correspondence Writing
- Client Relations
- File Organization
- Travel Coordination
- Account Reconciliation
- Process Optimization
- Bookkeeping
- Cost Control
- Document Management
- Staff Management
- Scheduling
- Report Generation
- Meeting Organization
- Process Improvement
- Vendor Relations
- Budgeting and finance
- Project Management
Timeline
Office Manager
Self Employed Services
03.2012 - Current
1031 Exchange Coordinator
Bayview Financial Services
11.2006 - 02.2011
Academic Counselor
University of Phoenix
Master of Arts - Organizational Management
University of Phoenix
Bachelor of Arts - Communication
Arizona State University