Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Wissmiller

Justin,Texas

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

9
9
years of professional experience

Work History

Doordash Driver

Doordash
02.2023 - Current
  • Completed over 4,000 deliveries with 99% on-time rate, enhancing customer service satisfaction.
  • Maintained 4.9-star average rating through excellent customer service and adherence to food safety standards
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Followed all relevant traffic laws and safety regulations.

Remote Customer Service Supervisor

New York and South Carolina Housing Authority
05.2021 - 01.2023
  • Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
  • Utilized Microsoft Teams to communicate, attend meetings, and present information by sharing screen.

Project Coordinator

CJKC General Contracting
04.2016 - 02.2021
  • Provided excellent customer service by communicating with clients throughout entire contract as well as following up on all completed work.
  • Managed residential construction projects by working effectively with general contractors, subcontractors, homeowners insurance companies to resolve insurance payment and billing.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Diploma - Medical Assistant

Anthem College
Irving, TX

High School Diploma -

American YouthWorks
Austin

Skills

  • Efficient driving
  • Cross-Functional Skills
  • Customer service
  • Problem-solving
  • Active listening
  • LiveChat
  • Teamwork and collaboration
  • Adaptability

Timeline

Doordash Driver

Doordash
02.2023 - Current

Remote Customer Service Supervisor

New York and South Carolina Housing Authority
05.2021 - 01.2023

Project Coordinator

CJKC General Contracting
04.2016 - 02.2021

Diploma - Medical Assistant

Anthem College

High School Diploma -

American YouthWorks

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Stephanie Wissmiller