Stephanie Wohlhart

• Greet everyone in a warm, welcoming manner
• Schedule various lodging/daycare/grooming appointments.
• Handling a wide variety of animals.
• Verify veterinary records are accurate and up-to- date.
• Answering phones and preforming confirmation calls
• Answer customers' questions regarding services, prices, and availability.
• Build strong relationships with clients and providing insightful service/lodging/ grooming recommendations.
• Enhancing customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
• Maintain up-to-date knowledge of services we offer to best serve customers and maximize sales potential.

* please do not contact - will discuss reason for leaving upon request*

• Improved clinic efficiency by maintaining clean and organized workspaces for the veterinary team.
• Performed laboratory tasks, such as blood draws and sample analysis, contributing to accurate diagnostics for patients.
• Provided compassionate care to animals, ensuring a positive experience during their visits to the clinic.
• Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
• Streamlined record-keeping processes, updating patient files accurately and efficiently after each visit.
• Enhanced patient care by assisting with medical procedures, including administering medications and vaccinations.
• Familiar with various restraint methods including fear free methods.

• Providing "gold standard" customer service to patients, answering questions and addressing concerns. Always putting the patient first.
• Managing patient registration process, confirming data accuracy and completeness.
• Entering patient demographic and insurance data into into Epic, verifying insurance eligibility and coverage for patients.
• Checking patients in/out, using Epic to schedule various appointments based on provider and patient schedules.
• Processing payments using cash, checks and credit cards, maintaining accurate records of transactions.
• Assisting patients in filling out check-in and payment paperwork.
• Following document protocols to safeguard confidentiality of patient records in accordance with HIPPA regulations.
• Building and maintaining positive working relationships with patients and staff. Team player but I have the ability to work independently as well.
• Facilitating communication between patients and various departments and staff.
• Responding to inquiries by directing calls/ messages to appropriate personnel.
• Ability adapt and work in fast-paced versatile environments.
• Offering simple, clear explanations to help clients and families understand hospital policies and procedures.
• Actively listen to patients, handled concerns quickly and escalated major issues to supervisor.
• Working closely with financial department to ensure patient appointments are authorized.
• Always willing to help out whenever possible, wherever possible.