Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Wong

Whiteland,IN

Summary

Proven to enhance operational efficiency and team productivity, I bring a strong background in equipment operations and team collaboration from my time at Happy Handy Patrick Llc. Leveraging hand-tool proficiency and a knack for fostering positive work environments, I've consistently contributed to project successes and high customer satisfaction rates. Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.

Overview

33
33
years of professional experience

Work History

Laborer Operator

Happy Handy Patrick Llc
01.2014 - Current
  • Supported team members by sharing knowledge of proper tool usage, safety procedures, and other essential skills for job success.
  • Assisted in the successful completion of various construction projects, contributing to a safe and productive work environment.
  • Contributed to timely project completions with effective collaboration among team members and efficient task execution.
  • Promoted a positive working environment by fostering open communication between team members and demonstrating strong leadership skills when necessary.
  • Enhanced project efficiency by consistently completing tasks within established deadlines and meeting quality standards.
  • Operated equipment and hand tools for company in industry.
  • Assisted team in setting up and dismantling equipment and tools to use for construction.
  • Used variety of hand and power tools to complete tasks.
  • Loaded and unloaded materials onto trucks and trailers.
  • Helped with erecting scaffolding and ladders.
  • Provided labor support to carpenters, masons and other skilled trades.
  • Operated range of equipment on regular basis with advanced skill.

Desk Clerk / Head Housekeeper

Knights Inn Motel
01.2001 - 07.2005
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
  • Checked in and out designated equipment, keys, and supplies.
  • Provided stellar customer service even during high-traffic periods, maintaining composure and professionalism under pressure.
  • Assisted in training new desk clerks to uphold company standards and provide exceptional customer service.
  • Demonstrated strong multitasking abilities in handling multiple duties simultaneously without sacrificing quality or attention to detail.
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of customer satisfaction.
  • Recorded significant occurrences in daily log with professionalism and critical details.
  • Maintained clean, tidy and sanitized common areas for personnel and guests.
  • Collected room deposits, fees, and payments.
  • Monitored building for hazardous conditions or situations and notified correct personnel.
  • Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
  • Collaborated with team members to develop strategies for improving overall operations effectiveness within the front office department.
  • Processed payments accurately, ensuring proper billing procedures were followed for both cash and credit transactions.
  • Enhanced guest experience by providing personalized recommendations for local attractions, restaurants, and events based on individual preferences and interests.
  • Enforced building rules with staff, guests, and outside professionals.
  • Conducted regular inventory audits of supplies needed at the front desk area, ordering replacements as necessary to avoid running out of essential items.
  • Efficiently managed phone lines, directing calls to appropriate departments while maintaining a professional demeanor at all times.
  • Increased repeat business through excellent rapport-building skills with clientele during their visits.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

Receptionist / Print Operator / File Clerk

Icon Office Solutions
01.1999 - 01.2001
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained visitor log for entering and leaving facility for security purposes.

Dispatcher

Yellow Cab
01.1997 - 01.1999
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of multible fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.

Warehouse Worker

Brylane
01.1995 - 01.1997
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 25 pounds.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Enhanced order fulfillment accuracy, double-checking each order against its picking list.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Cashier

Fashion Mart
01.1994 - 01.1995
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Line Cook / Cashier

Executive Dining Service
01.1993 - 01.1994
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.

Line Preparation Cook

SUBWAY®Restaurants
01.1992 - 01.1993
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Prepared ingredients ahead of time to promote efficiency in dish garnishing.
  • Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.

Education

High School Diploma -

Thomas Carr Howe Highschool
Indianapolis, IN
06.1994

Skills

  • Power Tool Usage
  • Hand-tool proficiency
  • Supply Management
  • Following Directions
  • Team Collaboration

Timeline

Laborer Operator

Happy Handy Patrick Llc
01.2014 - Current

Desk Clerk / Head Housekeeper

Knights Inn Motel
01.2001 - 07.2005

Receptionist / Print Operator / File Clerk

Icon Office Solutions
01.1999 - 01.2001

Dispatcher

Yellow Cab
01.1997 - 01.1999

Warehouse Worker

Brylane
01.1995 - 01.1997

Cashier

Fashion Mart
01.1994 - 01.1995

Line Cook / Cashier

Executive Dining Service
01.1993 - 01.1994

Line Preparation Cook

SUBWAY®Restaurants
01.1992 - 01.1993

High School Diploma -

Thomas Carr Howe Highschool

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Stephanie Wong