Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephanie Wood

Carleton

Summary

Proven leader in property and staff management, adept at enhancing tenant satisfaction. Skilled in administrative leadership and tenant issue resolution, I excel in fostering strong relationships with my tenants as well as my co-workers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Assistant Property Manager

Inspire Communities/ Tela Valley
12.2021 - Current
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
  • Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
  • Jump in where needed by helping with other properties on my team.

Delivery Coordinator

Lowes
04.2010 - 01.2012
  • Inspected merchandise for damage and accuracy against order documents.
  • Maintained detailed records of all shipments, utilizing advanced database software systems for accurate reporting purposes.
  • Regularly communicated with customers regarding shipment updates and anticipated arrival times, fostering positive relationships built on trust and transparency.
  • Consulted with customers about delivery and order preparation requests.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Managed, transmitted and filed delivery paperwork.
  • Scheduled deliveries, monitored progress and communicated updates to customers.

Property Manager

Franklin Homes
06.2007 - 12.2009
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.

Human Resources Assistant

Franklin Homes
06.2006 - 06.2007
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Answered and redirected incoming phone calls for office.
  • Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Supported HR Manager in strategic planning sessions focused on organizational development and growth.
  • Organized company-wide events for team building purposes, boosting overall morale among employees.
  • Maintained compliance with employment laws and regulations, conducting regular audits of HR practices.

Education

No Degree - Early Childhood Education

Monroe County Community College
Monroe, MI

High School Diploma -

Airport High School
Carleton, MI
06.1994

Skills

  • Administrative Support
  • Strong Communication Skills
  • Telephone and email etiquette
  • Fair Housing Regulations
  • Tenant issue resolution
  • Staff Management
  • Property Management
  • Rent collection
  • Policy Enforcement
  • Application process proficiency
  • Training and mentoring
  • Administrative Leadership

Certification

  • CNP - Certified Notary Public

Timeline

Assistant Property Manager

Inspire Communities/ Tela Valley
12.2021 - Current

Delivery Coordinator

Lowes
04.2010 - 01.2012

Property Manager

Franklin Homes
06.2007 - 12.2009

Human Resources Assistant

Franklin Homes
06.2006 - 06.2007

No Degree - Early Childhood Education

Monroe County Community College

High School Diploma -

Airport High School

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Stephanie Wood