Competent Accounts Receivable Specialist bringing 20 years of experience carrying out all accounts receivable functions in high volume environments. Proficient in tracking payments, resolving billing issues and preparing account statements. Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance.
Responsible for fixing exceptions and downloading the lockbox daily. Run daily reports to balance incoming check payments and download to Coda system.
Identify and post payments that did not auto post. This includes checks, credit cards, ACH's and wires. Add notes on any payment that cannot be applied due to short pays, duplicates, overpayments etc. Post NSF checks as well as promissory note payments.
Take phone calls from customers and portal payments and run credit card through Billtrust and Card Pointe.
Perform offsets/washes that include small balance write-offs, service charges and transfer payments to GL codes. Call/email customers on payment discrepancies and write up and process refunds.
High volume of phone calls and emails from both internal and external customers.