Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Stephanie Worley

Lowell,Arkansas

Summary

Hardworking and passionate job seeker with strong organizational skills eager to start new position. Ready to help team achieve company goals. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Motivated skillful working efficiently under pressure and make sound decisions. Exceptional team leader with outstanding work ethic.

Overview

25
25
years of professional experience

Work History

Customer Development Representative

J.B. Hunt
05.2020 - Current
  • Provide Spot and Long-term pricing for customers
  • Developed long-term Customers relationships through consistent follow-ups and personalized solutions.
  • Increased sales revenue
  • Exceeded yearly sales targets consistently by cultivating strong relationships with customers.

Customer Service Representative

J B Hunt
03.2019 - 05.2020
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

Customer Experience Specialist

J B Hunt
10.2018 - 03.2019
  • Booked loads and set appointments utilizing multiple platforms
  • Built rapport with customers by consistently delivering excellent service, fostering long-term loyalty.
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.

Server/Manager

Bowman Hospitality Group
05.2017 - 09.2018
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
  • Led team of servers to consistently meet customer service and sales targets.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Motivated staff to perform at peak efficiency and quality.

Server/Manager

Montana Mikes
10.2002 - 02.2017


  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
  • Led team of servers to consistently meet customer service and sales targets.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
  • Monitored server performance and provided feedback to enhance server delivery.
  • Liaised between servers and upper management to address issues and manage challenges.
  • Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
  • Motivated staff to perform at peak efficiency and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Owner/Office Manager

Worley Product's and Services
Newton, IA
1999 - 2016
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.

Education

GED -

American Home Schooling
Chicago, IL
10.2010

Skills

  • Time management
  • Empathy and understanding
  • Goal-oriented mindset
  • Excellent communication
  • Performance tracking
  • Cross-selling strategies
  • Patience and resilience
  • Adaptability and flexibility
  • Team collaboration
  • Customer service orientation
  • Problem-solving abilities
  • Multitasking capabilities
  • Product knowledge

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 10 + staff members.
  • Collaborated with TCI team to effectively move New Containers throughout the states with customers needs. Saving money for J B Hunt and moving over allocated freight during Peak for customer.
  • Exceeded Goal for 3 years in a row

Timeline

Customer Development Representative

J.B. Hunt
05.2020 - Current

Customer Service Representative

J B Hunt
03.2019 - 05.2020

Customer Experience Specialist

J B Hunt
10.2018 - 03.2019

Server/Manager

Bowman Hospitality Group
05.2017 - 09.2018

Server/Manager

Montana Mikes
10.2002 - 02.2017

Owner/Office Manager

Worley Product's and Services
1999 - 2016

GED -

American Home Schooling

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Stephanie Worley