Summary
Overview
Work History
Education
Skills
Certification
Timeline

Stephanie Worley

Lacey,Wa

Summary

Dynamic Assistant Store Director at Safeway with a proven track record in enhancing customer satisfaction and reducing employee turnover through effective training and team motivation. Skilled in operations management and problem-solving, I successfully implemented creative merchandising strategies that boosted sales and fostered a positive store culture.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Store Director

Safeway
08.2017 - Current
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.
  • Handled escalated customer complaints, providing solutions that satisfied both parties involved in the situation.
  • Empowered employees through ongoing coaching and development opportunities leading to higher productivity.
  • Regularly monitored sales data to identify trends and adjust inventory levels accordingly.
  • Oversaw scheduling, maintaining adequate staff coverage while minimizing labor costs.
  • Partnered with store director to interview, hire, train, and develop department managers and team members to build and sustain high in-store performance.
  • Streamlined inventory management processes for increased efficiency and reduced waste.
  • Maintained a clean, safe, and organized store environment for both customers and employees.
  • Improved store sales by implementing creative merchandising strategies and eye-catching product displays.
  • Ensured compliance with company policies and procedures as well as local, state, and federal regulations governing retail operations.
  • Assisted in recruiting new team members, conducting interviews, and facilitating onboarding processes for new hires.
  • Developed a positive store culture by fostering open communication and promoting teamwork among employees.
  • Checked employee break times and schedule adherence.
  • Oversaw cash handling activities ensuring accuracy and security during transactions.
  • Enhanced overall shopping experience by addressing customer inquiries promptly and assisting them in making informed purchasing decisions.
  • Educated and trained staff to equip with knowledge about products, customer service and store policies.
  • Answered questions about store policies and addressed customer concerns.
  • Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
  • Developed marketing strategies by creating and implementing plans to promote store, attract new customers and increase sales.

Education

Diploma - Required Classes

Capital High School, Olympia
06.1999

Skills

  • Store operations
  • Employee supervision
  • Team management
  • Employee motivation
  • Recruitment and hiring
  • Promotional planning
  • Delegation techniques
  • Shrink management
  • POS system training
  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Friendly and positive
  • Store merchandising
  • Verbal and written communication
  • Team building and leadership
  • Customer experience management
  • Cash management
  • Employee training

Certification

Retail Management Certificate

Timeline

Assistant Store Director - Safeway
08.2017 - Current
Capital High School - Diploma, Required Classes

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Stephanie Worley