Stephanie Wright
901-267-9967
Smwright4413@gmail.com,Stanton, TN
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 20 years.
At the end of 2021 my Dad was sick and dying. I quit my job to take care of him and my mom and we lost him June 2022. I have not went back to work since his death I have been trying to get my mom healthy.
During my employment with Dr Armour I was taking online courses to get certified to be a Medical Assistant. By the time I was finishing up COVD hit and I could not find a Provider let me come in and do my clinical’s and get signed off.
I appreciate your interest and I am a very hard, organized, team player.
Overview
23
23
years of professional experience
Work History
Medical Receptionist
Dr Karen Armour
10.2019 - 12.2022
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Front Office Receptionist
Conrad Pearson Clinic
10.2016 - 12.2019
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
Claims Processor
JP Farley Corporation
04.2000 - 09.2016
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
- Managed workload and priorities to meet claims processing meet deadlines.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.
- Followed up with customers on unresolved issues.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
- Prepared insurance claim forms or related documents and reviewed for completeness.
Education
Medical Assistant
Dyersburg State Community College
Dyersburg, TNBusiness -
Tn Vocational School
Covington, TN08.1988
High School Diploma -
Covington High School
Covington, TN05.1986
Skills
- Medical Transcription
- Medical Charting
- Medical Billing
- Records Management
- Medical Office Administration
- Payment Collection
- HIPAA Compliance
- Insurance Verification
- Medical Terminology
- Insurance Claims
- Patient Scheduling
- Appointment Scheduling
- Records Maintenance
- Reminder Calls
- Front Desk Operations
Timeline
Medical Receptionist
Dr Karen Armour
10.2019 - 12.2022
Front Office Receptionist
Conrad Pearson Clinic
10.2016 - 12.2019
Claims Processor
JP Farley Corporation
04.2000 - 09.2016
Medical Assistant
Dyersburg State Community College
Business -
Tn Vocational School
High School Diploma -
Covington High School
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