Summary
Overview
Work History
Education
Skills
Activities
Accomplishments
Timeline
AdministrativeAssistant

Stephanie Wright

Syracuse,IN

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. A think outside of the box type person, taking into consideration future outcome possibilities. Adept at working affectively unsupervised and quickly mastering new skills and technology. Strong skills at analyzing data and coming to solutions.

Overview

20
20
years of professional experience

Work History

Customer Service Representative III

CVS HEALTH CORPORATION
Lee's Summit, MO
11.2020 - Current
  • Received and answered phone calls from members and other representatives.
  • Helped with training and upskill classes , as a SME and PAL, plus Peer to Peer coaching sessions.
  • Participated in special projects such as order accuracy team for FEP.
  • Achieved CCR 3 within first year here at Caremark
  • Promoted high performer customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed high volume of inbound customer calls with professionalism.
  • Delivered exceptional service by empathizing with customer concerns.
  • Consistently met or exceeded performance metrics and targets.
  • Adapted to new software system, technology and helped with others representatives with questions.
  • Maintained up-to-date knowledge of company policies and .

Substitute Teacher, K-12

Wawasee schools
Syracuse , IN
08.2018 - 03.2020
  • Following teacher lesson plans, monitoring student behaviors, following school rules.
  • Provided instruction and guidance to students in the absence of a regular teacher.
  • Organized lesson plans and activities for students.
  • Encouraged positive behavior among students through effective communication techniques.

Customer Service Representative

nuell inc.
05.2005 - 11.2016
  • Received and answered phone calls from customers, sales representatives, and vendors
  • Provided accurate information regarding repairs, sales, and other inquiries
  • Maintained up-to-date knowledge of products, company policies, payments, returns, sales orders, and warranties
  • Created new processes and systems for increasing customer satisfaction
  • Kept a close relationship with repair technicians to keep up with the current repair practices to share with customers
  • Cross trained with other customer service representatives, sales, and shipping department
  • Computed accurate sales prices, discounts, and accurate quotes for customer repairs
  • Resolved product issues and resolved many customer issues and helped customers with any concerns they may have
  • Communicated any issues to the appropriate supervisors for them to address any issues with repair technicians or vendors
  • Checked over invoices to be sent to customers
  • Took special orders in person and over the phone or email to generate additional income for the company.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Attended regular team meetings to discuss best practices.
  • Actively contributed to the improvement of department processes.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Resolved customer complaints, ensuring a positive experience.
  • Worked collaboratively with team members to achieve goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Sales training assistant

Biomet
10.2004 - 04.2005
  • Organized and put together sales training materials for sales representatives
  • Did research on new products including some patents
  • Attended some sales training classes and seminars.

Education

General Credits -

Ivy Tech
05.2018

High School Diploma in General Studies -

Wawasee High School
05.1985

Skills

  • Active Listening
  • Conflict Resolution
  • Organization
  • Data Collection
  • Product Knowledge
  • Customer Education and Satisfaction
  • Follow-up skills
  • Training

Activities

I enjoy baking, crafting, sewing, cooking, and collecting my favorite things.

Accomplishments

  • Won the Superstar award here at Caremark 3 times for excellent behavior.

Timeline

Customer Service Representative III

CVS HEALTH CORPORATION
11.2020 - Current

Substitute Teacher, K-12

Wawasee schools
08.2018 - 03.2020

Customer Service Representative

nuell inc.
05.2005 - 11.2016

Sales training assistant

Biomet
10.2004 - 04.2005

General Credits -

Ivy Tech

High School Diploma in General Studies -

Wawasee High School

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Stephanie Wright