Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Stephanie Wright

Bakersfield,CA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

10
10
years of professional experience

Work History

Care Provider

In Home Supportive Services
02.2018 - Current
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
  • Organized medication and provided reminders according to schedule.
  • Reduced patient anxiety and stress through effective communication and active listening skills.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Planned and cooked nutritious meals to meet specific dietary needs.
  • Maintained a safe and clean environment for patients by adhering to infection control protocols and performing regular housekeeping duties.
  • Managed challenging patient behaviors effectively by utilizing de-escalation techniques and maintaining professional composure.
  • Assisted patients with self-administered medications.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.

Barista

STARBUCKS COFFEE COMPANY
04.2015 - 06.2016
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Education

Cosmetology

Milan Institute
Bakersfield, CA
09.2023

High School Diploma -

Excel High School
Bakersfield, CA
06.2022

Skills

  • Time management
  • Problem-solving
  • Dependable and responsible
  • Verbal and written communication skills
  • Strong ethics
  • Active listening
  • Team collaboration
  • Adaptability and flexibility
  • Customer service and communication skills
  • Delivers exceptional customer service

Timeline

Care Provider

In Home Supportive Services
02.2018 - Current

Barista

STARBUCKS COFFEE COMPANY
04.2015 - 06.2016

Cosmetology

Milan Institute

High School Diploma -

Excel High School

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Stephanie Wright