Stephanie Wynn-Jones

• Led 85% of TPA organization to align strategy with productivity targets
• Oversaw Technical Team to enhance TPA operations through effective project management
• Implemented ITIL standards, improving IT service management and project oversight
• Guided strategic direction for quality across operations and claims processing
• Directed PMO team in developing project best practices and governance frameworks
• Accountable for customer expansion and retention through superior service delivery
• Provided strategic direction for quality and coordination across operations and claims processing
• Managed corporate systems functions, including file interfaces (SFTP/EDI transactions), reporting, business analysis, provider operations, and vendor relationships
• Executed strategic planning initiatives to drive transformation across the business unit

• Directed team of Project and Program Managers alongside coordinators (PMO)
• Managed all IT project and program operations using Waterfall and Agile methodologies
• Executed complete project life cycle development for various IT initiatives
• Identified key IT resources and budget requirements for effective project execution
• Facilitated system integration and application for smooth operational transitions
• Developed and enforced project best practices, SOPs, and governance frameworks
• Collaborated with executive committees to address diverse vendor and client needs.
• Established strategic partnerships to enhance collaboration with key vendors

Ensured minimal disruption for all end-users through effective maintenance of hardware and software.
Managed administrative needs across two locations to support operational efficiency.
Performed server security tasks to safeguard organizational data and systems.
Streamlined daily functions for both field and in-office personnel through proactive support.