Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Stephanie Yang

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.

Overview

5
5
years of professional experience
1
1
Certification

Work History

CNA

Lenawee Medical Care Facility
08.2020 - Current
  • Work fast, hard and get along really well with others
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Strong experience with Dementia elders, working in rehab and long term care units.

Crew Trainer

Mcdonald
04.2018 - 08.2020
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Taught new team members correct procedures for all areas of operations.
  • Greeted customers with smile and provided friendly service to professionally handle every need.


  • Worked front counter, drive-thru and other areas.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Addressed guest needs, questions, or concerns to

Waitress/Hostess

Chinese Sizzling
10.2019 - 12.2019
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Education

High school diploma -

Britton Deerfield
05.2020

Skills

  • Time management skills
  • Multitasking and prioritizing skills
  • Customer Service
  • Organization skills
  • People skills
  • Interpersonal skills
  • Communication skills
  • Teamwork skills
  • Leadership skills
  • Problem solving skills
  • Caregiving skills
  • Charting data/Computer skills
  • Supporting Personal Needs

Certification

  • CNA - Certified Nurse Assistant

Timeline

CNA

Lenawee Medical Care Facility
08.2020 - Current

Waitress/Hostess

Chinese Sizzling
10.2019 - 12.2019

Crew Trainer

Mcdonald
04.2018 - 08.2020

High school diploma -

Britton Deerfield

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Stephanie Yang